Consumer technology news from the future
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Qualtrics appoints new Australia and New Zealand exec
“Huge opportunities await in this new era of business, and I’m excited to help our customers capitalise on them.”
Qualtrics expands research & strategy team in APJ
Qualtrics has expanded its research services and strategy team with three new appointments, in a move that demonstrates its growing investment in the Asia Pacific and Japan.
Qualtrics aims to take 'guesswork' out of customer preferences
Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.
Qualtrics invests in Employee Experience in APJ region
The two new senior employees will join the Employee Experience (EX) team in APJ with the focus on expanding the organisation’s EX operations in the area.
Qualtrics grows market share in APJ
"We are increasing our focus on helping organisations succeed with XM."
Qualtrics continues rapid growth across APAC
Qualtrics has opened a further six offices in the region.
Misunderstanding millennials: why businesses need to understand what drives this lucrative market
Research by Qualtrics and Accel has found that this demographic may be the most misunderstood generation.
Qualtrics: Amp up experience management & retain customers
Today you must craft your product and pricing long before your customers experience it and if your market is changing, you can’t be the last to know.
Qualtrics attributes rapid growth in JAPAC to market demand
Qualtrics has more than tripled its customer base to over 500 customers and grown to 75 employees.
How do millennials perceive women in leadership?
It's interesting to see that men who say both sexes aren’t equally effective leaders are more than 3x more likely to say men make the better leaders.
The six steps to discovering the X factors in the employee experience
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
How to get your execs and staff to embrace customer-centric cultures
Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.
The key to success for financial services organisations
“The best place to start is with a real-time employee engagement platform so that action plans are developed and delivered,"
Six tips for developing successful voice of customer programs
"The best practice is for marketers to take control of their VoC programs to drive a customer-driven organisational culture."
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
The best customer feedback channels - and how to pick them
"Central to VoC programme success is choosing the right customer feedback channel."
Aussie Govt should make better use of survey data
The Government could do well to make better use of survey data from the public in order to gain a better understanding of people’s needs and wants.
Kiwis unproductive, unfriendly and don’t care about work attire
Kiwi aren’t so keen on socialising with coworkers, don’t regard formal dress for work important & are slightly less productive than global averages.
Employee engagement the secret to business success
"Employees are the lifeblood the organisation and employee engagement directly affects the bottom line and determines overall company performance."
How to get a slice of the millennial money pie
“They have grown up as ‘digital natives’ and many don’t even remember a time before smartphones, wireless connectivity, and broadband internet.
Business rushing CX programs, says Qualtrics
"While most companies recognise the importance of keeping customers at the forefront of everything they do, few have been able to do so effectively."
More organisations adopting 360-degree assessment reviews
"If the purpose of a 360-degree review process is not made clear to an employee up front, it can lead to uncertainty and concern for the employee."
Aussies in it for the money
A new survey has found salary as the top consideration for Australians when looking for work. Interestingly, Aussies are also the least productive.
Have you heard? Customer experience is where it's at
“Creating an exceptional customer experience isn’t easy but it does deliver real benefits through improved customer loyalty and increased revenues."
Data analytics, mobility and cloud accelerating business decisions
Mobility, social media, and other new technology provide increasingly-flexible platforms with which to find the right engagement methodology."
Employees are the heart of your business, but are they happy?
"Measuring employee engagement is important to help maintain engagement levels and identify opportunities to improve engagement."
Analytics not enough, according to expert
“Website analytics can tell you a great deal about what happened but not why those things happened.”
CA Technologies - ANZ IT Predictions 2014
2013 has undoubtedly been another big year for the IT industry. Change is nothing new to the industry but it makes you wonder what the New Year will bring.
Fire the CIO - hire the CDO says CA Technologies
Digital is becoming an increasingly important and strategic element of business but it is yet to be fully embraced or understood.
CA Technologies appoints new partner head
Local partner lead tasked with managing the company’s partner ecosystem, as well as driving new business for the region.
CA Technologies pushes for NZ enterprise deals
CA Technologies is focusing attention on getting its Kiwi partners into large enterprise deals, saying that's the way to success for partners, customers and CA itself.
CA Technologies to fill gap in NZ
Software company to replace departed channel account director 'as soon as possible'.
CA Technologies names new ANZ vice president
25-year industry veteran tasked with driving sales & partnerships.