Story image

Chatbots and AI are the future of your job

Talking to a chatbot, working with an intelligent assistant and augmenting your role with various other artificial intelligence (AI) systems will become standard components of your job as the implementation of automation continues to ramp up, says recruiting experts Hays.

Intelligent assistants are already used in our personal lives, and organisations are now exploring how they can take advantage of these technologies in the workplace.

But while they can streamline many processes, such technologies also bring challenges, according to Hays in its recent Hays Journal.

Jason Walker, Hays New Zealand managing director says, “Many of us think nothing of speaking into a device and asking it to add an item to a shopping list or play a song we can’t remember the title of.

“We understand that when companies use Facebook Messenger or Twitter to communicate with us, we’re really ‘talking’ to a chatbot, not a human being.”

“Now AI is set to make a big impact in the world of work.”

AI is already growing in use across some sectors: 38% of 10,400 respondents from 140 countries surveyed for 2017 Deloitte Human Capital Trends research said they are already using AI in their workplace, and 62% expect to do so by 2018.

A third of employees surveyed said they think their jobs will be augmented by AI in the future.

The challenge for employees, says Jason, is that many will need to upskill in digital literacy, while for organisations the cost of implementing such systems is high.

Hays highlights the initial changes to expect:

Automation of repetitive tasks

Repetitive task-based work can soon be expected to become automated, freeing up valuable time and allowing workers to concentrate on other areas of their role.

Automated self-service

Machine learning chatbots that recognise speech and text-based conversation will be used to respond to HR queries from workers.

Intelligent assistants

Intelligent assistants could help to process large amounts of data to provide businesses with information, allowing workers to make better-informed decisions.

Learning and development

Algorithms could identify an employee’s area of learning and where their skills could be strengthened.

Identify passive job seekers

Machine learning also has the potential to detect passive candidates by means of their online behaviour.

Walker continues, “Chatbots and the use of AI for internal communication is definitely on the rise and, apart from the automation of repetitive tasks, this is where we expect people to see the greatest initial impact of AI systems in their daily jobs.

“HR and payroll are obvious areas where we can expect this technology to be implemented initially.”

Royole's FlexPai: So bendable phablets are a reality now
A US-based firm called Royole is delivering on that age-old problem of not being able to fold up your devices (who hasn't ever wished they could fold their phone up...)
Hands-on review: Having fun in Knowledge is Power: Decades and Chimparty
They don’t revolutionise social video gaming, but they are enjoyable enough to occupy you during a wet weekend. 
Kiwis losing $24.7mil to scam calls every year
The losses are almost five times higher compared to the same period last year, from reported losses alone.
Tile's Mate & Pro Bluetooth trackers land in NZ
If your car keys (or your tablet) have disappeared into the void at the back of the couch or if you left them somewhere in your car, retracing your steps to find them could be a thing of the past.
Government still stuck in the past? Not on GovTech's watch
What exactly is GovTech and what’s been happening in our capital city?
"Is this for real?" The reality of fraud against New Zealanders
Is this for real? More often than not these days it can be hard to tell, and it’s okay to be a bit suspicious, especially when it comes to fraud.
Hands-on review: The iPhone Xs
The iPhone Xs is a win that brought numerous new and exciting features to the market.
How much does your Amazon Prime Video subscription really get you?
For our NZ$8.90 per month, the average cost per title is US$0.00126 - but we only really get a choice of 416 TV shows and 4321 movies. Choice is a little bit limited compared to other countries.