Story image

Spark and 2degrees respond to Gisborne power outage

12 Dec 16

Due to a fatal plane crash and power outage in the Gisborne area, Spark has been keeping a close eye on its network in the region.

Currently, there are four cell-sites down in Riverdale, Patutahi, Gisborne City and Awapuni.

However, there are five mobile cell-sites running on back-up battery power. According to Spark, customers may experience degraded or intermittent mobile performance as a result.

As of right now, the team is in the process of deploying generators to high priority cell sites in order to protect service as a matter of urgency. 

“We apologise for any inconvenience caused. Local authorities have advised that the power outage may take some time to resolve,” a company statement read.

"In the event of extended power outages we recommend that customers in the area conserve mobile phone battery life and use Voice and SMS services rather than data if possible.”

For further information on the power outage, Spark recommends people monitor Civil Defence, Eastland Network or Gisborne Council communications channels.

For further information on Spark, customers can contact teams via:

  • Customer Care - 123
  • Customer Care (small and medium business) – 0800 110 062
  • Spark Digital Customers – please contact your Client Manager

For 2degrees customers, mobile calling in the Gisborne area is currently fully operational, however data speeds have been reduced from 4G to 3G at a number of sites to conserve power. 

"We do expect calling and data to be impacted in rural north west Gisborne later today as one site in the hills behind Hexton runs out of batteries," a company statement read.

"There may also be some impact as we switch sites from battery to generator power but we are working to limit this."

49 inches: Samsung's latest gaming monitor steps up to Dual QHD
Samsung’s gaming monitors will have a few extra inches around the waist this year.
Jobs 'aplenty' for freelance writers, devs & ecommerce specialists?
Jobs tagged with the keyword ‘writing’ took the top spot as the fastest moving job in 2018.
Updated: Chch crypto-exchange Cryptopia suffers breach
Cryptopia has reportedly experienced a security breach that has taken the entire platform offline – and resulted in ‘significant losses’.
iPhone XS Max costs average Kiwi 11.6 work days – world comparison
A new study has compared how long it will take the average worker in 42 countries to purchase Apple's newest iPhone - NZ doesn't do too bad.
Chorus reckons Kiwis have an insatiable appetite for data
New Zealanders love the internet – and we love Fortnite even more.
Hands-on review: XANOVA Juturna-U gaming headset
Despite my first impressions on the quality of the headset, I was disappointed with both of the auxiliary cables provided, which felt cheap and would cut out, almost as if they were already frayed.
Audioengine’s Wireless A5+ are just bloody good speakers
I judge these speakers on the aspects that Audioengine boasts about - quality, streaming, simplicity and versatility
Hands-on review: The Ekster Wallet protects your cards against RFID attacks
For some time now, I’ve been protecting my credit cards with tinfoil. The tinfoil hat does attract a lot of comments, but thanks to Ekster, those days are now happily behind me.