Story image

Vodafone closes email service – urges customers to set up free FWD system

21 Nov 2017

In September Vodafone New Zealand announced that it would be discontinuing its email service.

In doing so, the company sought to connect customers who need a hand setting a new account to the email experts, Gmail and Outlook.

Email platforms affected by this change include addresses ending in,,,,,,,, and

Today the company is urging its customers to take advantage of a free auto-forwarding service for their old Vodafone email accounts before they close for good at the end of this month.

Fail to do so and any emails sent to your old Vodafone email address will be like posting mail to an address that doesn’t exist and will ultimately be returned to sender.

Consumer Director at Vodafone, Matt Williams says at the end of the day, closing the company’s email service was a necessary decision.

“Since we launched our email service in the 1990’s, email and technology have grown up a lot and our customers have told us their email service is no longer delivering the sort of experience our customers need today. That’s simply not good enough for us here at Vodafone,” says Williams.

“Since our announcement more than 110,000 Vodafone email customers have successfully set up a new account, and used the free auto-forwarding service, so all their emails can be sent to their alternative address.”

Williams says a lot of Vodafone email customers are already using alternative web-based email services with greater functionality (like Gmail and Outlook), making email easy, secure and efficient.

Vodafone’s email service simply couldn’t compete with the benefits of the online giants, including increased storage space, less spam, faster search features and access to an ever-growing list of additional services.

“We did not make the decision to shut down the aging email service lightly, and we would like to thank all those customers who have worked with us to make the change,” says Williams.

“We’re now keen to make sure that customers leave themselves enough time to complete the process, so we can provide as much support as they require.”

Vodafone NZ has provided a checklist of what existing email customers need to do over the next fortnight, which includes:

  1. If you haven’t already got an alternative email address, set up a new, up-to-date email account right away (Vodafone is working with Google and Microsoft to make this process easier, details are in the email from Vodafone) sending your new details to family, friends and other contacts including Vodafone.
  2. Follow the link provided in the email from Vodafone to set up a free auto forward to your new email address if you’d like this free service. (Please double check this new email address is set up and the details are correct before sending).
  3. Move contacts and any emails you want to keep across to your new account before 30 November.
Samsung & Trade Me offer AI-powered shopping
The smartphone camera & AI-powered tech, Trade Me says, is a ‘glimpse into the future of shopping’.
Neill Blomkamp's 'Conviction' is a prequel to BioWare's Anthem
You may remember Neill Blomkamp’s name from such films as District 9, Chappie, and Elysium. If you’ve seen any of those films, the short teaser trailer will seem somewhat familiar to you.
Security flaw in Xiaomi electric scooters could have deadly consequences
An attacker could target a rider, and then cause the scooter to suddenly brake or accelerate.
617 million stolen records up for sale on dark web
It may not be the first time the databases have been offered for sale.
IBM’s Project Debater unable to out-debate human
At this incredible display of technology, the result was remarkably close but the human managed to pip the machine in this instance.
LPL to broadcast weekly programming on Sky Sports
Let’s Play Live (LPL) has now announced it will broadcast weekly programming for the rest of 2019 on the Sky Sports channel from Sky TV. 
When hackers get the munchies, they just steal McDonalds
What happens when hackers get the munchies? Apparently in Canada, they decide to put their ‘hamburglar’ gloves on and go after unwitting people who happen to use the McDonalds app.
The smart home tech that will be huge in 2019
For millennial home buyers, a generation for whom technology has been ever-present, smart systems are the features they value above everything else.