FutureFive NZ - Vodafone moves Egyptian call centre to Auckland

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Vodafone moves Egyptian call centre to Auckland

Vodafone will create 125 local jobs after closing down its only offshore call centre contact centre in Egypt.

The Egyptian call centre has dealt with calls from consumer mobile customers since 2007 but will close in May.

In February the company was forced to close the Egyptian temporarily following political unrest in the country.

Vodafone's other three contact centres are all New Zealand based.

Vodafone Director of Service Kelly Moore said, "With more and more customers now having their mobile and fixed telecommunications with Vodafone, they want a consistent experience across both our mobile and fixed contact centres. Consolidating our customer management in New Zealand enables us to do that."

The 125 new staff will join the 500-strong existing contact centre team in Auckland.

Moore added that by boosting staff levels by 30% will allow Vodafone to offer staff better career options.

"We'll now have greater opportunity to move people around within the team and build their skillsets across a range of different products and services"

The move is said to be part of the company's vision of becoming the number one telecommunications provider in New Zealand.

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