Story image

Westpac takes out top spot in Online Banking Awards

23 Apr 2015

Canstar has announced that this year Westpac has won the Canstar Online Banking Award for the first time, and has recognised the rapid uptake of online banking globally and in New Zealand.

Mitchell Watson, Canstar research manager, says Westpac has been working hard to take its online banking experience to a new level.

“Westpac One offers full banking functionality - 120 plus services – on an integrated platform for smartphone, tablet and desktop.

“This platform topped the scores in almost all online banking and website features we reviewed to provide a user-friendly online banking service.

“With clever, streamlined processes like a ‘no login balance check or transfer between accounts’, helpful functionality and super-fast application/activation/approval processes for everyday banking products, Westpac One is an impressive offering,” he says.

Simon Pomeroy, Westpac chief digital officer, says that the objective is for Westpac customers to have the ability to do most, if not all of their banking online, on all devices.

“More than half our customers are using online banking regularly and this number is rising every month.

“We’re also finding that customers are using multiple devices throughout the day, switching between phone, tablet and desktop, and we’ve found through benchmarking that our customers’ digital usage is one of the highest in banking globally.

“We’ll continue to innovate and develop Westpac One to deliver an even better customer experience, on whatever smart devices our customers choose to bank on in the future,” says Pomeroy.

Globally, it’s predicted that the number of mobile banking users will pass the one billion mark by 2017, up from 590 million two years ago.

Canstar says in New Zealand banking customers are embracing the increased functionality and user experience with equal enthusiasm.

This is the third year Canstar has run the online banking awards, evaluating more than 300 pieces of information from seven institutions.

This year the company measured what New Zealand banks are doing to service customers in online channels, examining ease of use and functionality through desktop devices, smartphones and mobiles as well as the banks’ websites.

“It’s increasingly easy to do almost all of your banking on the go, and banks are embracing the challenge of this (now) very different way of interacting with customers,” says Watson.

“There’s a lot to like about mobile banking and the Canstar research team has been genuinely impressed.

“We noticed a concerted drive by banks towards improvement in usability and core features. Some are big, others smaller, but all are destined to make a huge impact on convenience.

“There’s also strong evidence to suggest that it’s helping customers to keep closer tabs on their finances,” he says.

Unity and NVIDIA announce real-time ray tracing across industries
For situations that demand maximum photorealism and the highest visual fidelity, ray tracing provides reflections and accurate dynamic computations for global lighting.
NVIDIA announces Jetson Nano: A US$99 tiny, yet mighty AI computer 
“Jetson Nano makes AI more accessible to everyone, and is supported by the same underlying architecture and software that powers the world's supercomputers.”
WeRide demonstrates pre-commercial level 4 autonomous driving solutions
“Our demonstration of the Nissan LEAF 2 is a significant step forward in showing that WeRide can help bring reliable, safe autonomous vehicles to market."
IDC: Innovative wearable use cases drive double-digit growth
Wristbands are set to lose their dominance as hearables and industrial applications keep the wearables market moving forward.
Turtle Beach buys ROCCAT, bringing more 'victories to gamers'
Germany-based Roccat already has a significant presence in Europe and Asia, which means Turtle Beach will likely take advantage of that growth. Expect to see more Turtle Beach products on the shelves. 
NVIDIA introduces a new breed of high-performance workstations
“Data science is one of the fastest growing fields of computer science and impacts every industry."
Apple says its new iMacs are "pretty freaking powerful"
The company has chosen the tagline “Pretty. Freaking powerful” as the tagline – and it’s not too hard to see why.
Cloud providers increasingly jumping into gaming market
Aa number of major cloud service providers are uniquely placed to capitalise on the lucrative cloud gaming market.