AI platform Stories

Global Stories

AI platform stories

Zendesk launches outcome AI platform with new pricing

Customers will pay for resolved issues instead of software seats as Zendesk ties AI billing to verified service outcomes and business work.

By Sean Mitchell • 4 min read • Today

Software-as-a-Service

Zendesk launches Outcome AI Platform with unlimited seats

Customers will pay for completed service work instead of each user, as Zendesk shifts its AI pricing model and says unlimited seats are included.

By Mara Sugue • 4 min read • Today

Customer Experience

Zendesk moves beyond ticket closures with outcome-based AI

The new platform charges only when AI resolves an issue, pushing support teams to measure success by customer outcomes rather than ticket counts.

By Anthony Caruana • 4 min read • Today

Enterprise Resource Planning

Advantive appoints Mike Barna as Chief Financial Officer

The hire comes as the software group broadens its customer base and increases financial oversight for a larger international operation.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Generative AI

Google Cloud now adds OpenAI models to Model Garden

Enterprise customers will be able to compare and switch models by cost and performance on one invoice, intensifying cloud rivalry over AI access.

By Mara Sugue • 3 min read • Last week

Private Cloud

NinjaTech launches fixed-price AI platform for enterprises

Enterprises can now run AI agents in their own cloud or data centre without unpredictable usage charges, easing cost and data-control concerns.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Supply Chain

AlphaSense adds EIU forecasts & geopolitical analysis

Users will gain faster access to country risk insight as AlphaSense folds EIU forecasts and geopolitical analysis into its research platform.

By Mara Sugue • 4 min read • Last month

Data Analytics

Comparables.ai raises USD $6 million in seed funding

The Helsinki-based firm plans to expand into multiple markets after the seed round, which backs its AI platform used by more than 50,000 professionals.

By Karen Joy Bacudo • 3 min read • Last month

Document Management

Vection signs five-year reciprocal reseller deal with Xerox

Western Europe customers could gain broader access to AI, workflow and XR tools after Vection and Xerox struck a non-exclusive five-year deal.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Digital Transformation

Exclusive Networks launches ServiceNow unit across region

Partners across Europe and the Middle East will get new support for cybersecurity and AI governance as the unit goes live this month.

By Raphael Veloso • 4 min read • Last month

Digital Transformation

Advania names Errol Norlum as Group Chief AI Officer

The appointment gives Advania a single senior executive to scale its AI strategy as customers push to move projects from pilots into operations.

By Mara Sugue • 3 min read • Last month

Software-as-a-Service

OpenAI unveils 20 updates with new agents & GPT-6.1

Businesses may pay less for advanced AI as OpenAI bundles cheaper access, always-on agents and a shared workspace into ChatGPT.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 30th Sep 2026

Stories from Other Regions

AI platform stories

Enterprise Resource Planning

Thought Industries launches Lens AI knowledge platform

Enterprises could cut misleading AI replies as the beta tool checks conflicting product and customer knowledge before answers reach users.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data governance

Seer Data launches AI platform for tracking impact

As scrutiny grows over billions in grants and donations, the platform aims to cut weeks of manual reporting and give organisations clearer evidence of impact.

By Karen Joy Bacudo • 4 min read • This month

Risk & Compliance

ShiftLink launches AI workforce platform for NDIS providers

Disability providers could cut admin and improve audit readiness with a single system that combines rostering, payroll and compliance tools.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Manufacturing

RapidCanvas raises USD $29 million in Series B round

The funding lifts RapidCanvas's total backing to USD $52.5 million as it expands its AI engineering team and pushes more client projects into production.

By Karen Joy Bacudo • 3 min read • Last month

Customer Relationship Management

Mallowstreet launches SOFI Chat for UK advice firms

The new tool lets advisers search old meetings and documents in seconds, helping 857 UK firms cut admin and prep client reviews faster.

By Sofiah Nichole Salivio • 3 min read • Last month

Digital Transformation

Jaam launches M. platform to scale AI across business

With most firms still stuck in pilot mode, the platform is aimed at helping businesses connect AI to everyday workflows and see clearer financial gains.

By Sofiah Nichole Salivio • 4 min read • Last month