Technology news from the future
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Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
Three AI projects that come close to making HAL 9000 a reality
Three AI beings that rival the intelligence of the famed HAL 9000.
Who’s ready for augmented intelligence? The AI investment gap
The AI Investment Gap – a discrepancy between C-Level executives who understand AI and those who have yet to deploy it into their business.
A trillion-dollar boost: Salesforce releases new research on the economic impact of AI on CRM
By 2021, AI-powered CRM activities could increase global business revenues by US$1.1 trillion and create 800,000 net-new jobs.
New innovation lab opening in China to stimulate innovation in AI
iQIYI has revealed its plans to set up an innovation lab with the aim to develop artificial intelligence (AI) benchmarks with global partners.
Research discovers predicted year robots could replace us
Research generates predictions of when AI and Robotics are likely to exceed human workers.
Tata Consultancy Services & Intel collaborate to drive digital transformation
They have joined forces to build a "future ready reference architecture" for the IoT, Cloud, 5G, AI, and data center infrastructure management.
AI system takes some of China's gruelling math exams
An AI built to take on tough math exams managed to get through several papers in only two hours. But did it get good marks?
Salesforce announces AI-powered B2B marketing solution
Einstein ABM enables marketing and sales teams to precisely target their most valuable accounts, personalise campaigns and engage with prospects.
Pegasystems announces AWS integration in customer service solution
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.
Tech in China, start-ups, sports & fashion: CES Asia's 2017 line up
As a part of CES Asia 2017, Startup Park will showcase at least 75 start-ups around the world from ten countries.
Bluewolf announces new AI telco Salesforce solution to deliver better CX
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
Photo Gallery: NetEvents European Spotlight - a meeting of global vendors
We were in London for a recent conference where vendors convened to discuss the state of IT and where it is going next - check out the photos.
Global trendsetters & innovators convene at NetEvents to chew over what's next
We're currently in London at the NetEvents conference where innovators in cloud, IoT, AI & security have congregated to discuss the future.
AI poised to double NZ’s growth rate in next 20 years - provided we embrace it
“AI has the potential to overcome the physical limitations of capital and labour and open up new sources of value and growth.”
No longer Sci-Fi, AI is something NZ needs to discuss
"The rapid development of AI technologies presents innumerable opportunities and challenges for New Zealand."
Virtual digital assistants to overtake world population by 2021
Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.
ServiceNow invests and acquires to make headway in automation
"ServiceNow’s strategy is to build, buy and partner to accelerate our customers’ path to intelligent automation."
Cisco sparks up with US$125m acquisition of AI startup MindMeld
Cisco is acquiring conversational AI startup MindMeld in a US$125 million deal to provide new conversational interfaces in its collaboration range.
Insurance systems provider EIS partners with Microsoft Bot Framework
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Hello Alice: An AI-based virtual advisor for women entrepreneurs
The current start-up ecosystem continues to cycle resources among a very small percentage of well-connected entrepreneurs, making it difficult for les
STEMM should be backed by understanding of communication
"Social sciences and humanities with their ethical focus will be more and more important in the education system."
Complexica selected as AI software vendor of choice for Pfizer AU
Complexica recently announced that it has won a tender at Pfizer Australia for the deployment of it’s What-if Simulator.
Aussie IT teams not prepared for digital business demands, report says
More than half of Australian IT teams will struggle to meet the demands of digital business over the next 12 months