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Proving personalisation works: Tooling, metrics, and the real role of AI
Customer Relationship Management

Proving personalisation works: Tooling, metrics, and the real role of AI

Brands need cleaner data and tighter measurement to prove personalisation boosts retention, revenue and viewer loyalty, not just clicks.

By Braze • 8 min read • 2 days ago
What separates the personalisation leaders in media and entertainment?
Customer Relationship Management

What separates the personalisation leaders in media and entertainment?

Brands in media and entertainment are missing revenue because they cannot turn scattered engagement signals into coordinated, real-time personalisation.

By Braze • 7 min read • 2 days ago
Tech Data & AnywhereNow team up for ANZ Microsoft Teams
Software-as-a-Service

Tech Data & AnywhereNow team up for ANZ Microsoft Teams

Channel partners in Australia and New Zealand gain Microsoft Teams-based customer service tools, as Tech Data adds AnywhereNow to its portfolio.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Audiences are cycling, not stacking: The new retention equation in media and entertainment
Digital Transformation

Audiences are cycling, not stacking: The new retention equation in media and entertainment

Rising prices and content overload are pushing viewers to treat subscriptions as temporary, forcing brands to rethink retention around re-entry.

By Braze • 6 min read • 3 days ago
Evergreen buys OSIT in its largest ANZ deal to date
Cybersecurity

Evergreen buys OSIT in its largest ANZ deal to date

The deal gives Evergreen a bigger foothold in Australia and New Zealand as demand for outsourced IT support and cybersecurity keeps rising.

By Mark Tarre • 4 min read • 4 days ago
Australian retailers face delivery gap as costs rise
Data Analytics

Australian retailers face delivery gap as costs rise

Rising fees and longer free-shipping thresholds are widening the gap between what Australian shoppers want and what retailers promise at checkout.

By Joseph Gabriel Lagonsin • 5 min read • 5 days ago
Healthcare data fuels underground cybercrime economy
Data Protection

Healthcare data fuels underground cybercrime economy

Stolen patient records are now being traded alongside ransomware access, deepening risks for hospitals, suppliers and insurers across the sector.

By Mark Tarre • 4 min read • 5 days ago
Arctic Wolf names Asia Pacific partner award winners
Cloud Security

Arctic Wolf names Asia Pacific partner award winners

The awards underline how Arctic Wolf is leaning on channel partners as customers seek outsourced help to tackle AI-driven cyber threats.

By Mark Tarre • 3 min read • 6 days ago
Etel cuts inventory by 25% after Epicor cloud shift
Manufacturing

Etel cuts inventory by 25% after Epicor cloud shift

Working capital has been freed up at ETEL, with automated cloud planning replacing spreadsheets and trimming stock across sites.

By Sean Mitchell • 3 min read • Last week
8x8 names 2026 partner award winners across regions
Unified Communications

8x8 names 2026 partner award winners across regions

Partners across North America, EMEA and ANZ were rewarded for bookings growth and new customer wins in 8x8's 2026 fiscal year.

By Joseph Gabriel Lagonsin • 3 min read • Last week
DXC launches CoreIgnite to link banks with fintech
Fintech

DXC launches CoreIgnite to link banks with fintech

Banks can add fintech services without ripping out ageing core systems as DXC's CoreIgnite offers a single link to partners and networks.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AIONOS & Black Box form AI infrastructure alliance
Network Infrastructure

AIONOS & Black Box form AI infrastructure alliance

Enterprises in India and beyond stand to gain a single vendor for AI infrastructure and software as the firms target GCC demand and global expansion.

By Sofiah Nichole Salivio • 4 min read • Last week
Workday GO offers growth potential for mid-sized enterprises
Data Analytics

Workday GO offers growth potential for mid-sized enterprises

Australian and New Zealand mid-sized firms will gain faster deployments and real-time people, payroll and finance insights from Workday GO.

By David Shilovsky • 5 min read • Last week
ServiceNow Australia revenue jumps 17% as losses narrow
Software-as-a-Service

ServiceNow Australia revenue jumps 17% as losses narrow

Rising subscription income lifted annual revenue 17% to AUD $819.8 million, even as the Australia business stayed in the red.

By Karen Joy Bacudo • 3 min read • Last week
ManageEngine launches ITCON Australia & New Zealand 2026
Security Information and Event Management

ManageEngine launches ITCON Australia & New Zealand 2026

Attendance will be free as ITCON 2026 seeks to help firms tackle rising complexity, security gaps and brittle systems.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Australia & New Zealand stories

Telstra launches bank-verified identity checks in store
Data Protection

Telstra launches bank-verified identity checks in store

Telstra store customers can now verify their identity through a bank in seconds, cutting document handovers and helping curb fraud.

By Karen Joy Bacudo • 4 min read • 4 days ago
Melbourne council adopts Databricks for AI data platform
Smart Cities

Melbourne council adopts Databricks for AI data platform

Manual data wrangling at the City of Melbourne is being replaced by a single AI platform supporting more than 700 datasets and 40 use cases.

By Sofiah Nichole Salivio • 3 min read • Last week