Best Practice stories - Page 111
7 tips for taking customer support social
Wed, 27th Jun 2012
#
uc
#
social media
#
contact centre
Your customers are all there - why aren't you? Most companies say that it is a fear of situations 'gone wrong'.
The Pirate Bay scoffs at search ban suggestion
Thu, 7th Jun 2012
#
gaming
#
digital entertainment
#
file sharing
RIAA says search engines should block illegal file sharing sites – why the most popular site of all thinks it's a good idea.
Sustainability: Should CIOs still care?
Fri, 25th May 2012
#
virtualisation
#
it automation
#
clean technologies
In a changing IT landscape, CIOs play a crucial role in steering their organizations towards genuine sustainability, not just Green IT.
Huawei controversy could benefit resellers
Tue, 1st May 2012
#
uc
#
partner programmes
#
nbn
With the New Zealand and Australian governments lining up on opposing sides of the Huawei debate, will local resellers feel the fallout?.
Eight ways to prepare for the next release of SharePoint
Fri, 27th Apr 2012
#
ecm
#
martech
#
microsoft
With the next release of SharePoint slated for early 2013, Quest Software unveils an eight-step action plan to help IT teams prepare efficiently.
Own the data, own the customer
Sun, 1st Apr 2012
#
partner programmes
#
resellers
#
n-able
N-able's free MSP automation platform sees resellers triple managed customers, boosting global and Kiwi growth. Own the data, own the customer, says CEO.
Securing the Virtual World
Sun, 1st Apr 2012
#
firewalls
#
network infrastructure
#
network security
Amidst the boom in virtualisation by businesses, the rush to adopt is often outpacing crucial security measures, posing long-term risks.
Conquering a virtualised network
Sun, 1st Apr 2012
#
virtualisation
#
solarwinds
#
performance management
Unlocking the potential of virtual networks requires navigating unique challenges to avoid pitfalls that can derail success.
Avaya claims award
Thu, 1st Mar 2012
#
uc
#
avaya
#
contact centre
A strong channel network has helped Avaya to top spot as Frost & Sullivan's 2011 Asia Pacific Contact Center Applications Inbound Systems Vendor of the Year.
Is Business Intelligence a threat to Business Analysts?
Thu, 1st Mar 2012
#
data analytics
#
martech
#
planning
In short BI refers to tools used to transform data to information, so business can answer any question confidently.
Avoiding the five pitfalls of data migration
Thu, 1st Mar 2012
#
storage
#
it industry
#
informatica
Clive Astbury reveals key strategies to navigate the complexities of data migration, highlighting common pitfalls to avoid for success.
Top tips for protecting business data on mobile devices
Wed, 1st Feb 2012
#
uc
#
cybersecurity
#
symantec
Businesses have an obligation to take reasonable security measures to ensure the integrity of sensitive private data.
Symantec to users: disable pcAnywhere
Fri, 27th Jan 2012
#
apple
#
symantec
#
technology gifts
Symantec urges pcAnywhere users to disable the tool amid security risk revelations linked to a 2006 source code breach.
Oxygen brings SAP Business All-In-One to NZ
Thu, 3rd Nov 2011
#
erp
#
sap
#
best practice
Oxygen launches SAP Business All-In-One in New Zealand, promising easier SAP software implementation for local businesses with pre-configured systems.
From the minister's office
Tue, 1st Nov 2011
#
software development
#
exeed
#
belkin
Dr Wayne Mapp, Minister of Science and Innovation, spoke to IT Brief about Governmental investment in New Zealand ICT innovation:.
BYOD: A new security paradigm
Sat, 1st Oct 2011
#
dlp
#
cybersecurity
#
byod
BYOD presents new security challenges for customers says Jeff Arndt, Symantec director, partners and alliances, Pacific region.
Optimising client service
Sat, 1st Oct 2011
#
uc
#
contact centre
#
interactive
NZ sees a surge in Unified Communications to boost customer service ahead of the Rugby World Cup, with custom solutions leading the charge.
Getting IT partnerships right
Sat, 1st Oct 2011
#
risk & compliance
#
software development
#
datacom
Increasing demands for comprehensive IT solutions are pushing businesses towards strategic partnerships, requiring careful contract reviews.
Business first, technology second
Thu, 1st Sep 2011
#
it management
#
the warehouse group
#
retail
Owen McCall shares valuable insights on prioritising business understanding over tech fascination in his journey from consultant to CIO.
The opportunity beyond cost reduction
Thu, 1st Sep 2011
#
outsourcing
#
infosys
#
translation
Outsourcing can do more for your business than just save you money, says Patrick Kouwenhoven, head of New Zealand operations, Infosys.