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InDebted launches API for AI collections compliance
Software-as-a-Service

InDebted launches API for AI collections compliance

Financial firms face tighter scrutiny as the API checks AI debt-collection messages in real time and flags vulnerable customers.

By Karen Joy Bacudo • 3 min read • Thu, 26th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
HCLSoftware launches Domino 14.5 for secure government AI
Data Protection

HCLSoftware launches Domino 14.5 for secure government AI

HCLSoftware launches Domino 14.5 with sovereign AI, enabling secure, compliant data collaboration for over 200 government agencies worldwide.

By Sean Mitchell • 3 min read • Mon, 7th Jul 2025
Staysure adopts NiCE AI platform to boost digital travel insurance
Unified Communications

Staysure adopts NiCE AI platform to boost digital travel insurance

Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.

By Melvin Hipolito • 3 min read • Wed, 2nd Jul 2025
Talkdesk launches AI-driven tool to enhance knowledge bases
Generative AI

Talkdesk launches AI-driven tool to enhance knowledge bases

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025
Mecalux enhances Easy WMS with AI-driven chat features
IT Automation

Mecalux enhances Easy WMS with AI-driven chat features

Mecalux has introduced generative AI to its Easy WMS system, enhancing user interaction and streamlining logistics across 1,100 warehouses worldwide.

By Catherine Knowles • 2 min read • Wed, 12th Mar 2025
Snowflake unveils new AI innovations at Summit 2024
Data Analytics

Snowflake unveils new AI innovations at Summit 2024

Snowflake unveils groundbreaking updates to its Cortex AI platform at Snowflake Summit 2024, aiming to make enterprise AI more accessible, efficient, and secure.

By Catherine Knowles • 4 min read • Fri, 7th Jun 2024
Sapia Labs presents 'revolutionary' AI research at SIOP conference
Unified Communications

Sapia Labs presents 'revolutionary' AI research at SIOP conference

At the upcoming SIOP conference, Sapia Labs will present four innovative research pieces on how AI and chat interview technology can revolutionise hiring practices.

By Catherine Knowles • 3 min read • Fri, 19th Apr 2024
Discord's mobile app evolution: New features for superior user experience
Gaming

Discord's mobile app evolution: New features for superior user experience

Discord's mobile app undergoes a significant revamp, debuting a slick look, additional customisation options and features to enhance users' on-the-move chat experiences.

By Catherine Knowles • 3 min read • Thu, 7th Dec 2023
Zoom announces new features to make meetings better in 2023
Virtualisation

Zoom announces new features to make meetings better in 2023

Having announced animal avatars earlier last year, Zoom has added personal avatars, customizable virtual characters that users can use in meetings.

By Gaurav Sharma • 4 min read • Fri, 13th Jan 2023
ESET discovers active campaign targeting Android users
Phishing

ESET discovers active campaign targeting Android users

Malicious apps used in this campaign are able to exfiltrate contacts, SMS messages, recorded phone calls, and even chat messages.

By Catherine Knowles • 3 min read • Tue, 29th Nov 2022
Bitdefender launches chat protection solution to put a halt to scams
Endpoint Protection

Bitdefender launches chat protection solution to put a halt to scams

Bitdefender launches real-time chat protection for mobile messaging apps, including WhatsApp and Facebook Messenger, to combat cyber threats.

By Catherine Knowles • 2 min read • Fri, 4th Nov 2022
Zoom expands its platform by adding Zoom Team Chat feature
Unified Communications

Zoom expands its platform by adding Zoom Team Chat feature

Chat technology helps dispersed teams consolidate workflows, gain efficiencies, and enable people to work better together.

By Nadine Rogers • 2 min read • Wed, 14th Sep 2022
Reddit X appoints Adriel Frederick as Product management vice president
Fintech

Reddit X appoints Adriel Frederick as Product management vice president

Adriel Frederick appointed as product management VP for Reddit X, leading development for bold new features such as audio, chat, blockchain & premium offerings.

By Zach Thompson • 1 min read • Fri, 13th May 2022

Stories from Other Regions

Chat stories

Royal Holloway partners with IPI for Clearing support
Unified Communications

Royal Holloway partners with IPI for Clearing support

IPI is collaborating with Royal Holloway, University of London, to bolster its Contact Centre during the crucial Clearing and Confirmation period.

By Catherine Knowles • 3 min read • Thu, 7th Nov 2024
Tollring extends partnership with Dstny in new three-year deal
Unified Communications

Tollring extends partnership with Dstny in new three-year deal

Dstny renews its partnership with Tollring through a new three-year contract, introducing Tollring's latest call recording solution to its European service providers.

By Kaleah Salmon • 2 min read • Thu, 27th Jun 2024
Vonage secures National Innovation Award for enhancing guest experience
Customer Experience

Vonage secures National Innovation Award for enhancing guest experience

Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.

By Catherine Knowles • 3 min read • Fri, 5th Jan 2024
MBC joins forces with PLDT Enterprise for digital transformation push
Digital Transformation

MBC joins forces with PLDT Enterprise for digital transformation push

Manila Broadcasting Company (MBC) advances its digital transformation by expanding partnership with telecoms integrator PLDT Enterprise, and adopting Google Workspace.

By Imee Dequito • 3 min read • Mon, 18th Dec 2023