Chatbots stories - Page 16

Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.

Future Market Insights expects sales in the Communications Platform as a Service market to reach USD $60 billion by 2032.

Khoros appoints Travis Mason as VP and Country Manager for Australia and NZ, signaling the company's commitment to regional expansion and digital-first CX.

Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.

Cloud computing drives growth as organisations pursue disruption through emerging technologies like generative AI, Web3 and the metaverse.

Ingram Micro partners with Streebo to distribute conversational AI solutions in New Zealand, aiming to improve chatbot performance.

Organisations are turning to payroll solutions that elevate employee experience and enable payroll teams to play a greater role in strategic decision making.

Vonage named Leader by Opus Research in Conversational Cloud report for its comprehensive cloud communications solutions.

Widespread accessibility to generative AI tools, like ChatGPT, means that email scams are more convincing than ever before.

The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.

A third of employers will increase technology budgets as candidate shortages persist, while and over half will place a greater emphasis on internal mobility.

The market for digital twins has grown by 71% from 2020 to 2022, with over half of manufacturers developing or planning to develop a digital twin.

Cybercriminals are using ChatGPT to create deepfake chatbots, phishing campaigns and malware, according to a new report.

Leading brands are prioritising investments in content creation capabilities and workflows, according to Adobe's 2023 Digital Trends Report.

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.

All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it's not been without its challenges.

Updates include improved sustainability and modelling objects library, extended power and network connectivity, and better simulation and reporting functions.

Conversational AI platform Ambit appoints Adam Cherrett as new Partner Manager, bringing extensive experience to drive growth strategy and build partnerships.

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .