Chatbots stories - Page 20

Integration of NICE's AI-powered CXone with Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.

Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.

Cybercriminals are increasing attacks on retailers amid the global supply chain crisis, warns cybersecurity firm Imperva.

The Outsystems Developer Conference (OSDC) 2021 event is coming on 17 & 18 November, promising something for every developer.

Government employees are concerned about the impact of AI, according to Gartner. 36% plan to invest more in AI in 2021.

Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.

A quality omnichannel marketing platform has seven key indicators that enterprise brands need to ensure a seamless customer experience.

The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.

The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.

Alibaba has secured first place in the latest global Visual Question Answering leaderboard, performing better than humans in the same context.

New survey reveals the key to successful chatbots: a human-like personality. Findings show how personality influences consumer perception.

Ambit's AI chatbot 'Wheelie' will provide 24/7 customer support for Online Republic's travel brands, Airport Rentals and Motorhome Republic.

NVIDIA has launched the eighth generation of the company's AI software, the TensorRT 8, which now does language queries at half the speed.

 Learning to fly is an exhilarating experience. At Massey University's School of Aviation, It's about as hands-on as you can get.

Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.

A new partnership between Vodafone New Zealand and Ambit is bringing AI-based chatbots to Vodafone's contact centre customers.

AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.

Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.

CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.