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Consumer rights Stories - Page 3

Kiwi Stories

Consumer rights stories

New government 'alliance' formed to combat online scammers
Cybersecurity

New government 'alliance' formed to combat online scammers

New Zealand's government forms 'Anti-Scam Alliance' with banks, police and tech firms to tackle online scams through real-time data sharing.

By Craig McCulloch • 2 min read • Fri, 11th Jul 2025
Rocket Mobile wins best value award at NZ Compare
Unified Communications

Rocket Mobile wins best value award at NZ Compare

Rocket Mobile has been named the Best Value Mobile Provider at the 2024 NZ Compare Awards, marking a successful second year since its rebrand.

By Kaleah Salmon • 2 min read • Thu, 19th Dec 2024

Global Stories

Consumer rights stories

Australians lose AUD $432 each on fake online tickets
Payment Technologies

Australians lose AUD $432 each on fake online tickets

One in five Australians has been duped by fake online tickets, losing an average AUD $432 as scams surge ahead of the busy summer events season.

By Melvin Hipolito • 5 min read • Thu, 11th Dec 2025
Storyblok & OtterlyAI partner to boost AI search visibility
Marketing Technologies

Storyblok & OtterlyAI partner to boost AI search visibility

Storyblok partners with OtterlyAI to help brands enhance visibility on AI-driven search engines amid shifting consumer search habits.

By Catherine Knowles • 3 min read • Tue, 18th Nov 2025
The Complex Path to Digital Sovereignty
Data Protection

The Complex Path to Digital Sovereignty

Australia faces a pivotal moment in digital sovereignty, needing to reshape control over data and AI systems to ensure they align with local values and priorities.

By Mahesh Aswani • 4 min read • Mon, 24th Feb 2025
Navigating the future of AI: Enhancing trust and transparency in business practices
Data Protection

Navigating the future of AI: Enhancing trust and transparency in business practices

As AI permeates all aspects of life, trust and transparency in its use become critical, necessitating new strategies for effective business practices.

By Alyssa Blackburn • 4 min read • Fri, 6th Dec 2024

Stories from Other Regions

Consumer rights stories

New UK platform targets unsafe goods on marketplaces
Partner Programmes

New UK platform targets unsafe goods on marketplaces

New UK platform FOLO-UP uses AI to flag unsafe products on major online marketplaces, pressuring retailers to pull dangerous listings.

By Sean Mitchell • 5 min read • Wed, 7th Jan 2026
Avast warns of surge in fake online shops in Australia
Phishing

Avast warns of surge in fake online shops in Australia

Avast flags 430,000 blocked visits to fake online shops in Australia, warning scam “ghost stores” will surge over summer sales and Christmas.

By Melania Watson • 4 min read • Mon, 8th Dec 2025
CMA probes travel firms over online price practices & new powers
eCommerce

CMA probes travel firms over online price practices & new powers

The CMA is probing eight travel firms over online pricing practices amid new powers to fine misleading pricing tactics up to 10% of global turnover.

By Melvin Hipolito • 2 min read • Thu, 20th Nov 2025
Signifyd launches Intelligent Returns to help UK retailers curb costly returns
Customer Experience

Signifyd launches Intelligent Returns to help UK retailers curb costly returns

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

By Jed Nykolle Harme • 3 min read • Tue, 16th Sep 2025
Majority of Britons back fines for long customer call waits
Customer Experience

Majority of Britons back fines for long customer call waits

A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.

By Kaleah Salmon • 3 min read • Fri, 20th Jun 2025
Optus faces $100 million penalty in sales tactics case
Digital Literacy

Optus faces $100 million penalty in sales tactics case

Optus faces a AUD $100 million penalty after admitting to selling unaffordable contracts to vulnerable consumers, including First Nations Australians.

By Melania Watson • 5 min read • Wed, 18th Jun 2025
Australians lose AUD $500 annually due to dishonour fees
Payment Technologies

Australians lose AUD $500 annually due to dishonour fees

New research reveals that Australians face annual charges of up to AUD $500 in dishonour fees from banks and platforms, worsening financial stress for many.

By Shannon Williams • 4 min read • Fri, 18th Apr 2025
Gloucester tops UK cities for reliable broadband, Belfast lags
Unified Communications

Gloucester tops UK cities for reliable broadband, Belfast lags

A new study by Broadband Genie reveals Gloucester leads the UK in reliable broadband, while Belfast struggles with over 51% of users facing outages.

By Shannon Williams • 3 min read • Sun, 16th Mar 2025
Is your refund and returns policy ACCC-compliant?
Fitbit

Is your refund and returns policy ACCC-compliant?

The ACCC has highlighted misleading return policies on over 2,000 Australian retail websites, prompting calls for businesses to review compliance with consumer rights.

By Emily Booth • 3 min read • Wed, 26th Feb 2025
Revised telecom code seeks stronger consumer safeguards
Cloud / Communication Service Providers

Revised telecom code seeks stronger consumer safeguards

Communications Alliance has proposed revisions to the Telecommunications Consumer Protection Code, aiming to enhance consumer safeguards in Australia.

By Kaleah Salmon • 3 min read • Tue, 17th Dec 2024
Five best practices for consumers to protect their personal data in the new world of AI
Data Protection

Five best practices for consumers to protect their personal data in the new world of AI

As concerns about AI escalate, Australians are urged to adopt five key practices to better protect their personal data and enhance digital security.

By James Blake • 2 min read • Fri, 22nd Nov 2024