Customer data stories - Page 12
Certinia integrates advanced AI in service-oriented platform for improved efficiency
Mon, 18th Dec 2023
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data analytics
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martech
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hcm
US tech firm, Certinia, integrates advanced AI into its service-oriented platform, aiming to revolutionise enterprise operations globally.
Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Thu, 14th Dec 2023
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data analytics
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martech
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cdp
Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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uc
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data analytics
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cx
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Zoom looks to enhance CX with AI-powered refinements
Thu, 7th Dec 2023
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crm
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uc
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data analytics
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
The surprising reason customers are abandoning digital transactions
Tue, 5th Dec 2023
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data analytics
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martech
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iam
Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.
Fivetran unveils new capabilities supporting Delta Lake on Amazon S3
Fri, 1st Dec 2023
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data analytics
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hyperscale
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public cloud
Fivetran expands offering with new support for Delta Lake on Amazon S3, new capabilities aim to enhance data lake usage and governability.
Lack of central data storage hinders customer support, reveals Sprinklr report
Fri, 24th Nov 2023
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data analytics
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cx
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martech
A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
Logpoint confirms data security commitment following SOC 2 Type II audit
Tue, 21st Nov 2023
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saas
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private cloud
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semiconductors
Logpoint fortifies pledge to protect customer data after passing the stringent System and Organisation Control 2 Type II audit.
Qrious retains ISO security certifications amid New Zealand's data concerns
Mon, 20th Nov 2023
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data analytics
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martech
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cdp
Qrious upholds its ISO 27001 and 27701 certifications amidst increasing data privacy concerns in New Zealand's growing cloud computing industry.
Keeper Security urges retailers to prep for holiday season cyber threats
Fri, 17th Nov 2023
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malware
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firewalls
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ransomware
Keeper Security, a top cybersecurity software firm, warns retailers to brace for potential cyber threats during the holiday season.
Microsoft announces AI companion 'Copilot' to enhance Azure management
Fri, 17th Nov 2023
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datacentre infrastructure
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data analytics
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martech
Microsoft unveils AI tool 'Copilot' to assist in managing Azure cloud services, promising increased efficiency and productivity.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
Bletchley Park AI summit highlights global threat & essential safety strategy
Tue, 7th Nov 2023
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edutech
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uc
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data analytics
Bletchley Park AI Safety Summit underscored serious artificial intelligence threats, urging for a global safety roadmap.
Cohesity launches SmartFiles on Snowflake Data Cloud for advanced data analysis
Wed, 1st Nov 2023
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data analytics
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martech
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partner programmes
Cohesity announces the launch of SmartFiles on Snowflake Data Cloud, intended to enhance data analysis and ensure compliance.
Video: 10 Minute IT Jams - An update from Amperity with Billy Loizou
Tue, 17th Oct 2023
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data analytics
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cx
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martech
Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.
Selector Strengthens Security with New CISO & Key Certifications
Thu, 27th Jul 2023
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data analytics
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martech
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risk & compliance
Selector appoints Rick Bill as CISO, achieves ISO 27001 certification and SOC2 Type II Attestation, strengthening their information security program.
Video: 10 Minute IT Jams - An update from Okta
Fri, 26th May 2023
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edutech
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biometrics
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martech
Okta reveals new research on customer identity trends, highlighting the increasing demand for data control. #EmergingTech #CustomerIdentity.
Amperity's AI solution solves third-party data dilemma
Tue, 23rd May 2023
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data analytics
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martech
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cdp
Amperity demonstrates how its AI solution can help solve the third-party data dilemma for marketers leveraging paid media campaigns in a cookieless era.
Is customer data and the cloud key to retail's success?
Fri, 19th May 2023
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data analytics
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martech
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supply chain
To establish a customer-centric approach and adapt to the retail sector's resurgence, businesses must leverage the data and the cloud.
Amperity is helping Authentic get more from its data
Fri, 14th Apr 2023
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data analytics
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cx
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martech
Amperity teams up with Authentic Brands Group to activate data from multiple touchpoints for stronger customer profiles.