Customer Support stories - Page 16

Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.

Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.

Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

Comms365 provides mobile data internet connectivity to eCommerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.

SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

Neat is ramping up partner and customer support across ANZ due to the increased demand from organisations seeking next-generation video technology.

Australian software platform, Deputy, aims to bolster international expansion by appointing its first-ever Chief Customer Officer and SVP Head of EMEA.

New Zealand-based cryptocurrency platform, Easy Crypto, has appointed officer of the New Zealand Order of Merit, Khoa Dang Pham, to its board.

HiBob, an HR tech platform, appoints Sarah Reynolds as Chief Marketing Officer to grow the company's global reach and drive go-to-market excellence.

PPDS hires Kristen O'Connor as Sales Operations Manager for North America, part of a 50% staff increase to support company growth.

Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.

TREND Networks promotes Dan Barrera to Director of Product Innovation and Tim Widdershoven to International Sales Director, to grow their business globally.

Dutch digital asset management company, Bynder, has opened its first office in APAC, hiring locally to better serve its expanding customer base.

This week we start the first of our SonicWall IT Jam series, speaking with sales director ASEAN Sales SooHan Bai.