Customers stories - Page 18

Alcatel Lucent NZ CEO Steve Lowe resigns; Jyoti Mahurkar-Thombre to assume leadership on 8 March amid ongoing Telecom XT network issues.

ICT Minister Steven Joyce distances himself from comments by his office suggesting media exaggeration of Telecom job losses and XT network outages.

Telecom pledges USD $5m for XT outage compensation, offering free calls, texts, and data, while also donating USD $250,000 to local charities.

Telecom is turning its proposal to compensate customers affected by the XT outage last week into a media event.

Telecom's XT network suffers second outage in an hour, affecting customers south of Taupo. Full service expected by 1pm, says Telecom on Twitter.

Telecom is compensating around 150,000 broadband customers following a network upgrade for TiVo that resulted in slow speeds and billing errors.

Telecom is extending its free mobile TV offering for two months to enable an influx of new customers to sample the offering.

Solid attendance at Tandberg Data's11th APAC Distributor Conference proves channel partners have confidence for the future, says Tandberg.

Dell Australia joins the Storage Networking Industry Association of Australia and New Zealand, with Justin Boyd of Dell appointed to the Board of Directors.

Orcon is surveying its broadband customers on mobile phone plans to find out what deal would make them change provider.

Opened today by Prime Minister John Key, Fujitsu's new service centre will provide end-user computing services to Qantas personnel across the globe.

Vodafone has announced a new range of iPhone 24-month plans that significantly cut back on the cost of the smartphone handsets in time for Christmas.

GFG Group, an Auckland-based electronics payments software provider, reports a 19% rise in sales, driven by growth in Asia and the Middle East.

Vodafone will text customers about a new law banning phone calls while driving unless hands-free, effective 1 November. The company supports the initiative.

Telecom unveils its dynamic new chalk-white star logo at Auckland's Ferry Building with a spectacular light show, marking a bold rebranding.

Datastor acquires exclusive nationwide distribution rights for Symantec's entire product line in New Zealand, including Altiris solutions.

Compass Communications announced last month it will deploy WiMAX broadband to customers in 15 towns and cities around New Zealand.

Amid economic turbulence, Australian and New Zealand IT resellers are shifting from defensive stances to proactive strategies, seeking growth and success.

In today's challenging economy, effective communication with customers is key; active listening and maintaining a positive outlook can make all the difference.

Economic indicators may have taken a turn for the worse but that's no reason for it to affect the quality and best practice of the channel.