Digital Channels stories
Forrester maps AI shift from digital into physical use
2 days ago
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robots
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manufacturing
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digital transformation
Forrester says the next wave of AI will reach robotics, transport and commerce, with agentic tools, security and trust set to pay off first.
8x8 wins Gold for Engage at New York design awards
Last week
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saas
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uc
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digital transformation
8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.
Thryv urges small businesses to boost AI search visibility
Last week
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digital transformation
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cx
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martech
Thryv says Australian and New Zealand small businesses need tidy websites, consistent listings and fresh reviews to win AI-driven recommendations.
Infobip embeds AI across operations at DevDays 2026
Last week
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uc
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digital transformation
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cx
Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.
MVSI launches AIQ SiteScanner for card scheme risk
Last month
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fintech
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risk & compliance
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ai
MVSI launches AIQ SiteScanner to help payment firms spot merchants using cloaking, redirects and other tactics to evade Mastercard and Visa rules.
Shield updates archive for banks with cheaper storage
Last month
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storage
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surveillance
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risk & compliance
Shield rolls out archive overhaul for banks, promising up to 50% lower storage costs and smoother multi-petabyte migrations.
Gamma urges staged AI rollouts to cut CX transformation risk
Last month
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crm
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uc
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devops
Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Trust as a measurable asset for CMOs in the age of AI
Last month
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cx
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martech
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partner programmes
As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
Contentful expands ANZ operations with new local arm
Last month
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saas
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devops
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digital transformation
Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.
Salesforce unveils Agentforce AI-powered contact centre
Last month
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Smart Communications names David Hamilton as Chairman
Last month
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saas
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document management
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digital transformation
Smart Communications appoints veteran fintech executive David Hamilton as Chairman to steer global expansion and AI push in regulated sectors.
Backbase names Didier Van der Coelden CFO for AI push
Last month
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saas
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digital transformation
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fintech
Backbase appoints Didier Van der Coelden as CFO to steer growth and AI-led banking platform expansion across its global operations.
AI-era contact centres become strategic CX data hubs
Last month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Kentico reveals Site of the Year 2025 award winners
Fri, 27th Feb 2026
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saas
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edutech
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manufacturing
Kentico crowns global winners of its Site of the Year 2025 awards, spotlighting standout Xperience-powered digital projects across sectors.
eG Innovations names Joanne Bowey to lead New Zealand
Mon, 23rd Feb 2026
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hybrid cloud
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digital transformation
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public cloud
eG Innovations launches in New Zealand, appointing veteran cloud executive Joanne Bowey to drive growth in digital experience monitoring.
AI-linked security incidents surge amid skills gap
Thu, 5th Feb 2026
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malware
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data protection
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digital transformation
Most firms suffered AI-linked cyber incidents last year, yet many still rate their security as above average amid a widening skills gap.
Banks struggle to turn AI spending into real revenue gains
Wed, 4th Feb 2026
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digital transformation
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fintech
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cx
Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.
8x8 extends Secure Pay for global digital payments
Fri, 23rd Jan 2026
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uc
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data protection
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manufacturing
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.