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Microsoft adds agentic Copilot tools to Outlook inbox
Robotic Process Automation

Microsoft adds agentic Copilot tools to Outlook inbox

Inbox and calendar chores could now be automated for Outlook users, though some Copilot tools remain limited to Frontier testers on Windows and the web.

By Sean Mitchell • 4 min read • Last month
InDebted launches API for AI collections compliance
Software-as-a-Service

InDebted launches API for AI collections compliance

Financial firms face tighter scrutiny as the API checks AI debt-collection messages in real time and flags vulnerable customers.

By Karen Joy Bacudo • 3 min read • Thu, 26th Mar 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Trust as a measurable asset for CMOs in the age of AI
Customer Experience

Trust as a measurable asset for CMOs in the age of AI

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

By Geoff Main • 7 min read • Wed, 18th Mar 2026
Explainer: The first transatlantic fibre cable is being hauled up
Network Infrastructure

Explainer: The first transatlantic fibre cable is being hauled up

Engineers are hauling TAT-8, the first transatlantic fibre-optic internet cable, off the ocean floor, closing a landmark digital era.

By Mark Tarre • 6 min read • Tue, 17th Mar 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Sinch & Lovable ally to embed comms in AI software
Software-as-a-Service

Sinch & Lovable ally to embed comms in AI software

Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Gen Z more likely to engage with phishing than Boomers
Multi-factor authentication

Gen Z more likely to engage with phishing than Boomers

Gen Z click on phishing links nearly three times more than Baby Boomers, despite heavier use of multi-factor authentication, Yubico finds.

By Sofiah Nichole Salivio • 5 min read • Sat, 31st Jan 2026
Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026

Stories from Other Regions

Email stories

UK businesses adopt RCS & AI for customer messaging
Data Analytics

UK businesses adopt RCS & AI for customer messaging

Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.

By Sean Mitchell • 3 min read • Last month
Britons would ditch heating before internet, survey finds
Unified Communications

Britons would ditch heating before internet, survey finds

A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.

By Kaleah Salmon • 4 min read • Last month
VerbaFlo raises $7m to scale AI real estate platform
Customer Experience

VerbaFlo raises $7m to scale AI real estate platform

VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Staff-led AI use reshapes Australian office workflows
Digital Transformation

Staff-led AI use reshapes Australian office workflows

Australian staff are driving office AI use, saving hours weekly and quietly bypassing policies as employers race to catch up with demand.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
Australia's costly inbox problem - are emails killing the nation's productivity?
Digital Transformation

Australia's costly inbox problem - are emails killing the nation's productivity?

Australia's clogged inboxes are quietly draining productivity, but AI-powered “communications mining” may finally turn email into an asset.

By Peter Graves • 3 min read • Mon, 23rd Feb 2026
Keyloop to buy Motortech.ai to boost dealer AI tools
Unified Communications

Keyloop to buy Motortech.ai to boost dealer AI tools

Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
Australians struggle to spot AI scam images, study shows
Phishing

Australians struggle to spot AI scam images, study shows

Australians greatly overestimate their ability to spot AI-driven scam images, with new research showing they get it right less than half the time.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026
Premier CX & CommBox launch AI-driven platform for recruiters
Unified Communications

Premier CX & CommBox launch AI-driven platform for recruiters

Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.

By Sean Mitchell • 2 min read • Fri, 14th Nov 2025
How public sector organisations can achieve private sector-level digital experiences
Customer Experience

How public sector organisations can achieve private sector-level digital experiences

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

By Natasha Slater • 5 min read • Thu, 6th Nov 2025