Consumer technology news from the future
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Gartner labels Genesys the leading vendor for contact centre infrastructure
Genesys has been deemed a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide.
New product integration from Genesys to benefit cloud users - and partners
Genesys and its global partners will resell eMite dashboards and analytics for the PureCloud by Genesys solution as a bundled offering.
Christchurch's Ravensdown ramps up CX with new digital approach
“More than three-quarters of our sales are generated by long-term contracts, so it’s crucial to build and maintain these vital customer relationships.
Help needed to convince local businesses of value of IoT for CX
Technology providers will be crucial in helping businesses embrace IoT to improve customer experience, with a new report showing ANZ adoption lagging.
Genesys APAC Partner Conference – Dimension Data on top
Genesys recently recognised its top performing partners at its annual APAC Partner conference - here are this year's award recipients.
IoT adoption in Australia & New Zealand lagging behind rest of APAC
“The success of an organisation hinges on its ability to understand what customers want to deliver differentiated services."
MYOB teams up with Genesys to provide integrated customer service experience
“With Genesys and Global Speech Networks, we are investing more than ever in our customer experience."
Expert insights: How you can keep up with the new connected customer
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Genesys expands business, swallows up Interactive Intelligence
"With this announcement, Genesys ushers in a new era in customer experience."
Genesys aims for "next level" of growth with new MD & sales VP hire
Genesys has appointed a new managing director & VP of sales for its ANZ operations as the company hopes to take its services "to the next level".
Genesys announces its new Microsoft status
“Genesys has taken care of all integration challenges so that customers can leverage Skype channels as part of an omnichannel customer experience.”
AppFoundry & DevFoundry accelerate customer experience for Genesys
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers
YOU’RE INVITED: G-Summit – the world’s most extensive CX roadshow
Global forums in five continents share best practices on the world’s #1 CX platform to help companies and organisations deliver exceptional CX.
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Dimension Data named MVP for Genesys
Dimension Data has been named the Most Valuable Partner 2015 for Asia Pacific byGenesys at the G-Force 2015 awards.
Genesys G-Summit global event comes to New Zealand
The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year’s theme of ‘Next-Generation CX’.
CX solutions key to digital transformation
New research by reveals link between investment in customer experience and increase in profitability, revenue growth and customer retention.
Genesys boosts channel expertise with new ANZ channel director
Webster will spearhead a regional partner support network across ANZ, building on the momentum established by Genesys’ existing channel program.
Genesys named a Magic Quadrant leader for seventh consecutive year
“We’re setting a new standard for omnichannel customer engagement and educating the market on the need for comprehensive and customer-centric systems"
Genesys increases focus on ANZ mid-market with cloud offerings
Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.