Helpdesk Stories - Page 2

Global Stories

Helpdesk stories

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025

Unified Communications

Help desk responsibilities increase with advances in AI, cybersecurity, remote working, and cloud computing

CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.

By Ryan Morris-Reade • 3 min read • Fri, 18th Jun 2021

Unified Communications

Skykick announces upgrade to address over 2000 hours of lost time for ITSPs

Information technology service providers are losing thousands of hours every year due to needless cloud administration, according to SkyKick.

By Ryan Morris-Reade • 3 min read • Fri, 14th May 2021

Customer Relationship Management

How visual assistance impacts customer service KPIs - TechSee

TechSee's report reveals Visual Assistance tech slashed technician dispatches by 19% and product returns by 17%, revolutionising customer service KPIs.

By Staff Writer • 2 min read • Wed, 12th Jun 2019

Helpdesk

Hello helpdesk: Is it time to step up service levels where it matters most?

As Australian IT departments anchor their operations around service desks, it may be time to enhance service levels with unified endpoint management solutions.

By Angsuman Hazarika • 4 min read • Tue, 7th Aug 2018

Data Analytics

ManageEngine survey reveals analytics tools 'critical' in IT services

More than 85% of IT service management users believe increased analytics use would enhance service delivery, according to a survey from ManageEngine.

By Sara Barker • 2 min read • Mon, 31st Oct 2016

Unified Communications

Grumpy tech guy: Welcome to Transylvanian tech support hell

Frustrated by a phone glitch, a journalist's call to tech support takes a bizarre turn as he's connected to a call centre in Transylvania.

By Patrick Pilcher • 4 min read • Tue, 13th Sep 2016

Helpdesk

Landesk looks to expand NZ reseller base

Landesk is seeking more resellers in New Zealand as it looks to expand its market presence, says Andrew Souter, Landesk ANZ country manager.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2015

Health Technologies

Local IT provider partners with Maori tribe to improve healthcare services

K&L partners with Ngati Porou to boost East Coast health services, bringing local IT solutions and 24/7 support to Maori healthcare.

By Shannon Williams • 3 min read • Wed, 5th Nov 2014

Data Analytics

Are Kiwi firms exposing sensitive data to help desks?

A New Zealand IT specialist is warning Kiwis phoning cloud software helpdesks that they may expose their data to unnecessary risk.

By Staff Writer • 2 min read • Wed, 2nd Oct 2013

Edge Computing

Web Drive to gain 9300 domains in Hosting Direct deal

Web Drive's Open Host to acquire 9,300 domains and 4,000 hosting customers from Hosting Direct, as HD shifts its focus to data centre and ISP connectivity.

By Mike Borgfeldt • 2 min read • Fri, 13th Jul 2012