IT service management (ITSM) Stories - Page 3

Global Stories

IT service management (ITSM) stories

Dabble moves observability to Grafana Cloud for growth

The switch is meant to cut outage response times and keep observability costs from rising as the betting group expands across three markets.

By Sean Mitchell • 4 min read • Last month

Data Analytics

Wipro renews ABB digital workplace deal with AI push

AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.

By Sofiah Nichole Salivio • 3 min read • Last month

Software-as-a-Service

Microsoft 365 readiness gaps worry MSPs as AI demand grows

Only 3% of MSPs said every client tenant is Copilot-ready, despite AI governance becoming the fastest-growing request.

By Sofiah Nichole Salivio • 5 min read • Mon, 31st Aug 2026

Customer Relationship Management

Pythian unveils Gemini Enterprise AI model for staff

The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.

By Sean Mitchell • 4 min read • Sat, 29th Aug 2026

Software-as-a-Service

OpenAI launches Admin plugin for ChatGPT Work & Codex

Workspace managers can now handle access, spending and user changes in ChatGPT Work and Codex without switching between separate admin tools.

By Mark Tarre • 4 min read • Thu, 27th Aug 2026

Digital Transformation

Tech Mahindra expands ServiceNow tie-up for enterprise AI

Large organisations will be able to push AI out of pilot mode as Tech Mahindra and ServiceNow scale a multi-year enterprise deployment deal.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 21st Aug 2026

Software-as-a-Service

Hexnode launches AI context layer for endpoint management

It aims to cut the steps IT administrators take by routing natural-language requests to specialist workflow agents while keeping human approval for changes.

By Sofiah Nichole Salivio • 4 min read • Fri, 21st Aug 2026

Digital Transformation

Tech Mahindra & ServiceNow deepen enterprise AI ties

Enterprises are under pressure to prove returns from AI, as the expanded tie-up will push projects beyond pilots and into live workflows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 21st Aug 2026

Software-as-a-Service

Exclaimer launches MSP Connect for managed service providers

Billing and administration will be simpler for MSPs managing email signatures across Microsoft 365 and Google Workspace, with rollout under an hour.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 20th Aug 2026

Software-as-a-Service

Río Hondo College taps Boldyn for managed ERP support

The deal gives Río Hondo College extra ERP and application support as it seeks to ease strain on internal IT staff and improve continuity.

By Sofiah Nichole Salivio • 4 min read • Wed, 19th Aug 2026

Disaster Recovery

Deutsche Bank builds AI resilience platform on Google Cloud

Banks face tighter scrutiny as Deutsche Bank's Google Cloud-backed system ties resilience tests to live operational data and audit records.

By Sean Mitchell • 4 min read • Wed, 19th Aug 2026

Stories from Other Regions

IT service management (ITSM) stories

Customer Relationship Management

Australia's AI budgets are bleeding tokens - here's how to stop it

One in three Australian businesses blew their AI budget last year, as token-heavy deployments drove unplanned costs and stalled projects.

By Pascal Coubard • 4 min read • Fri, 28th Aug 2026

Storage

Virtana & Carahsoft expand observability for agencies

Agencies handling hybrid and air-gapped systems could get fuller visibility into IT faults as the platform is made available through Carahsoft's contracts.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 28th Aug 2026

Digital Transformation

DXC launches AI-led workplace service for employees

Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.

By Sofiah Nichole Salivio • 4 min read • Fri, 28th Aug 2026

Cloud Security

From vulnerability management to risk, insight, and resilience

Disconnected vulnerability data is leaving Australian organisations unable to judge which weaknesses threaten critical services, compliance, or customers.

By Dan Spada • 5 min read • Thu, 27th Aug 2026

Data Protection

Interactive customers win, as AI expands into service operations

AI is cutting manual triage in Interactive's cloud operations, where 40,000 device alerts a year now generate tickets and suggested fixes automatically.

By Sean Mitchell • 5 min read • Wed, 26th Aug 2026

Software-as-a-Service

blueAPACHE partners with ControlUp on managed services

Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.

By Sean Mitchell • 4 min read • Mon, 24th Aug 2026

Digital Transformation

Interactive launches company-wide AI adoption program

Internal testing is already cutting security response times from 40 minutes to seven, as Interactive prepares to sell the same AI methods to customers.

By Sean Mitchell • 4 min read • Mon, 24th Aug 2026