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DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Australia clears Integris deal for First Focus buy
Digital Transformation

Australia clears Integris deal for First Focus buy

The approval clears the way for a larger managed services group serving 4,000 businesses to expand across Australia, New Zealand and the US.

By Mark Tarre • 4 min read • 2 days ago
Dell launches 43-inch 4K huddle conferencing monitor
Unified Communications

Dell launches 43-inch 4K huddle conferencing monitor

IT teams could cut installation and support work, as Dell's all-in-one screen targets huddle rooms with built-in audio and video.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
PDQ adds ticketing integrations & Mac vulnerability tools
Software-as-a-Service

PDQ adds ticketing integrations & Mac vulnerability tools

Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Dell launches 43-inch 4K huddle monitor in Australia
Unified Communications

Dell launches 43-inch 4K huddle monitor in Australia

Small meeting rooms could get easier to kit out as Dell's 43-inch conferencing monitor combines camera, audio and display in one unit.

By Mark Tarre • 4 min read • Last week
Khimji Ramdas cuts SAP support costs with Rimini Street
Data Analytics

Khimji Ramdas cuts SAP support costs with Rimini Street

The move frees budget for AI and eCommerce projects, while preserving more than 700 SAP customisations and avoiding a costly S/4HANA migration.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Infosys expands Metsä Group IT deal with an AI focus
Manufacturing

Infosys expands Metsä Group IT deal with an AI focus

The multi-year overhaul should cut costs and improve issue resolution as Metsä Group consolidates global IT services under one partner.

By Sofiah Nichole Salivio • 4 min read • Last week
Rimini Street launches AI governance service for firms
Digital Transformation

Rimini Street launches AI governance service for firms

The service targets firms struggling to monitor autonomous AI agents, as enterprises face wider security, compliance and cost risks.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Generali deploys Whatfix across AGORA in 27 countries
Software-as-a-Service

Generali deploys Whatfix across AGORA in 27 countries

The rollout aims to cut support calls and improve underwriting consistency as Generali scales its global platform across 27 markets.

By Sofiah Nichole Salivio • 3 min read • Last month
AI is everywhere, but where's the return?
Manufacturing

AI is everywhere, but where's the return?

Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.

By Tristan Ohlenrott • 4 min read • Last month
AUTOBACS SEVEN marks decade with Rimini Street support
Digital Transformation

AUTOBACS SEVEN marks decade with Rimini Street support

The retailer says lower support costs have freed up budget for AI and other projects while keeping its SAP and Oracle systems stable.

By Sean Mitchell • 5 min read • Last month
TrustedTech joins Microsoft's Unified for Partners programme
Digital Transformation

TrustedTech joins Microsoft's Unified for Partners programme

Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.

By Sofiah Nichole Salivio • 4 min read • Last month
Cisco's Galaxy Mode shows AI assistant for IT teams
Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last month
Framewerx launches Neuralwerx AI help desk for SMEs
Digital Transformation

Framewerx launches Neuralwerx AI help desk for SMEs

Small and medium-sized businesses could see faster IT fixes, as 92% of tickets were resolved within 15 minutes on the new platform.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

IT support stories

BC Technologies credits Sales Geek Scotland for growth
Customer Relationship Management

BC Technologies credits Sales Geek Scotland for growth

Revenue at the Dunoon IT services firm rose to GBP £3.75 million last year as sales coaching and new systems sharpened its growth plans.

By Mark Tarre • 3 min read • Last month
Park Place expands AI server support for GPU systems
Hybrid Cloud

Park Place expands AI server support for GPU systems

Businesses running AI workloads may now keep costly GPU servers online longer, as Park Place extends third-party maintenance to 60 data centres worldwide.

By Sofiah Nichole Salivio • 3 min read • Last month
Huntingdon expands Boldyn IT support across campus
Firewalls

Huntingdon expands Boldyn IT support across campus

The expanded deal will ease pressure on Huntingdon College's small IT team as it outsources more campus network security and support.

By Sofiah Nichole Salivio • 4 min read • Last month