Managed Services stories - Page 2
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
Last week
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Celerity acquires Ranger4 in automation & AI push
Last week
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
How Apograph uses proactive firewall upgrades to protect clients and control costs
Last week
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firewalls
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network infrastructure
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sd-wan
Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
SoftwareOne unifies APAC direct businesses under one brand
This month
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digital transformation
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cx
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martech
SoftwareOne and Crayon merge APAC direct businesses under one brand as customers see no immediate changes to contracts or account teams.
Orange Business names Edmond Wong Asia-Pacific President
This month
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digital transformation
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partner programmes
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cybersecurity
Orange Business promotes Edmond Wong to Asia-Pacific president as Nick Lambert retires after nearly seven years, signalling a smooth internal handover.
Tech Data wins Microsoft Frontier Distributor status
This month
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digital transformation
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socs
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partner programmes
Tech Data gains Microsoft Frontier Distributor status as Asia Pacific partners seek stronger cloud, security and training support.
Gresham renames S&P Global EDM platform as Opus EDM
This month
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saas
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digital transformation
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fintech
Gresham renames acquired enterprise data platform Opus EDM, keeping it separate from Prime EDM and planning AI features for 2026.
FNZ launches premium Select service for wealth clients
This month
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digital transformation
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fintech
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cx
FNZ launches premium Select service for wealth clients, giving top-tier firms priority product input, AI tools and faster platform support.
MongoDB launches APAC partner push for AI modernisation
Last month
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manufacturing
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digital transformation
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partner programmes
MongoDB deepens APAC partner strategy with invite-only programme, aiming to speed legacy system upgrades and AI rollout across the region.
Cork Cyber launches AI tool to catch MSP blind spots
Last month
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dr
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mfa
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socs
Cork Cyber adds AI-powered asset analysis to help MSPs spot security gaps, zombie records and wasted licences across crowded tool stacks.
LevelBlue & SentinelOne expand security partnership
Last month
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ransomware
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siem
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digital transformation
LevelBlue becomes SentinelOne's preferred global partner for AI-powered managed detection, response and incident handling across hybrid estates.
LevelBlue & SentinelOne expand global security tie-up
Last month
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ransomware
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siem
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cloud security
LevelBlue deepens ties with SentinelOne in a global pact to deliver unified AI-driven MDR, SIEM and incident response services.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Abacus adopts single brand after Medicus IT merger
Last month
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data protection
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fintech
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advanced persistent threat protection
Abacus unveils a single global brand after its merger with Medicus IT, uniting financial and healthcare cybersecurity under one banner.
How cybersecurity partner programs are evolving in 2026
Last month
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firewalls
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network security
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cloud security
SonicWall overhauls SecureFirst for 2026, shifting to firm-level skills, role-based training and services to boost partners' recurring revenue.
How Sourcepass turns firewall upgrades into a competitive edge
Last month
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crm
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firewalls
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network security
Managing 600+ SonicWall firewalls, Sourcepass turns routine upgrades into a strategic weapon for security, efficiency and client trust.
Support Fusion raises AUD $1 million, expands to US & UK
Last month
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saas
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digital transformation
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it automation
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Yubico expands YubiKey enrolment for Microsoft, Ping
Last month
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data protection
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mfa
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cloud security
Yubico expands YubiKey enrolment tools for Microsoft Entra ID and Ping, aiming to simplify passwordless onboarding and account recovery.
Wipro launches NVIDIA-powered AI data centre stack
Last month
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hybrid cloud
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digital transformation
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hyperscale
Wipro unveils an NVIDIA-powered AI data centre stack to help global enterprises shift AI from isolated pilots to secure, scaled operations.