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Global Stories

Messaging stories

GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024
Twilio honours 16 startups in 2024 AI Searchlight Awards
Data Analytics

Twilio honours 16 startups in 2024 AI Searchlight Awards

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Apple's support boosts RCS adoption among global brands
Unified Communications

Apple's support boosts RCS adoption among global brands

A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.

By Imee Dequito • 3 min read • Thu, 7th Nov 2024
Symbio launches AI-based Scam Shield to tackle scam calls
Data Analytics

Symbio launches AI-based Scam Shield to tackle scam calls

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

By Catherine Knowles • 2 min read • Thu, 17th Oct 2024
Cloudflare & WhatsApp collaborate on key verification service
Encryption

Cloudflare & WhatsApp collaborate on key verification service

Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.

By Catherine Knowles • 3 min read • Fri, 27th Sep 2024
Sinch named leader in Gartner Magic Quadrant for CPaaS
Cloud Services

Sinch named leader in Gartner Magic Quadrant for CPaaS

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

By Kaleah Salmon • 2 min read • Fri, 19th Jul 2024
Data-driven video: A new frontier for ads in APAC
Data Analytics

Data-driven video: A new frontier for ads in APAC

Amidst a creativity crunch in APAC, brands are capitalising on data-driven insights to produce personalised video ads, aiming to stay ahead in a rapidly evolving digital landscape.

By Killian Menigot • 5 min read • Wed, 31st Jan 2024
Nine factors to consider when choosing Google Workspace
Storage

Nine factors to consider when choosing Google Workspace

Choosing Google Workspace over other business productivity platforms requires thoughtful analysis of numerous factors specific to an organisation's needs and work style.

By Nabeel Mukhtar • 4 min read • Tue, 16th Jan 2024
RingCentral leads in Gartner's Magic Quadrant for Unified Communications for ninth year
Unified Communications

RingCentral leads in Gartner's Magic Quadrant for Unified Communications for ninth year

AI-first global enterprise RingCentral tops Gartner's Magic Quadrant for Unified Communications for 9th consecutive year.

By Imee Dequito • 2 min read • Fri, 8th Dec 2023
Video: 10 Minute IT Jams - An update from Kudosity with Alex Macpherson
Messaging

Video: 10 Minute IT Jams - An update from Kudosity with Alex Macpherson

Alex Macpherson, who is the CEO and Co-Founder, of Kudosity, joins us today to tell us more about Kudosity and some of his thoughts on the communications landscape.

By Tom Raynel • 1 min read • Tue, 5th Dec 2023

Stories from Other Regions

Messaging stories

TrilbyTV empowers clear communication in schools with Transform Trust
Digital Signage

TrilbyTV empowers clear communication in schools with Transform Trust

Transform Trust enhances staff communication using TrilbyTV's digital signage, promoting clearer messaging across 26 schools in Nottinghamshire and Derbyshire.

By Catherine Knowles • 3 min read • Thu, 19th Sep 2024
Melanoma Institute Australia partners with RingCentral for UCaaS
EduTech

Melanoma Institute Australia partners with RingCentral for UCaaS

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

By Kaleah Salmon • 3 min read • Mon, 16th Sep 2024
Mitel expands virtual care services to seven European countries
Health Technologies

Mitel expands virtual care services to seven European countries

Mitel expands its Virtual Care and Collaboration Service to seven new European markets, including the UK, enhancing patient care with secure, seamless communication solutions.

By Catherine Knowles • 3 min read • Thu, 27th Jun 2024
Unified Commerce Benchmark study highlights retail leaders in Singapore
Customer Experience

Unified Commerce Benchmark study highlights retail leaders in Singapore

Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.

By Imee Dequito • 4 min read • Thu, 20th Jun 2024
Bedford Blues partner with Crowd Angel to boost fan safety
Unified Communications

Bedford Blues partner with Crowd Angel to boost fan safety

Bedford Blues Rugby Club collaborates with Crowd Angel deploying situational messaging technology to enhance fan safety at Goldington Road during the 2024/25 season.

By Catherine Knowles • 3 min read • Fri, 22nd Mar 2024
Symbio appoints Michael Omeros as new CEO in growth strategy
Unified Communications

Symbio appoints Michael Omeros as new CEO in growth strategy

Leading software firm Symbio Holdings ushers in a new era of innovation under the leadership of Michael Omeros, the newly appointed CEO, amidst its strategic growth efforts as part of Aussie Broadband Group.

By Imee Dequito • 2 min read • Fri, 1st Mar 2024
Sinch & Mitto lead winners at Juniper Telco Innovation Awards
Unified Communications

Sinch & Mitto lead winners at Juniper Telco Innovation Awards

Juniper Research has revealed the winners of its Telco Innovation 2024 Future Digital Awards, lauding companies in mobile roaming, 5G and IoT.

By Shannon Williams • 2 min read • Thu, 25th Jan 2024
Vonage secures National Innovation Award for enhancing guest experience
Customer Experience

Vonage secures National Innovation Award for enhancing guest experience

Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.

By Catherine Knowles • 3 min read • Fri, 5th Jan 2024