NICE stories - Page 1
NICE CXone platform sees 80% increase in interactions
Today
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NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.
Great Southern Bank enhances service with CXone Mpower
Yesterday
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Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.
Maxicare improves operations with NICE Workforce Management
Last week
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Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.
NICE recognised as 2024 Gartner Customers’ Choice for CCaaS
Last month
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NICE has been recognised as a Customers’ Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.
Zoom appoints Mike Johnson as Head of Channel for ANZ
Last month
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Zoom has appointed Mike Johnson as Head of Channel for Australia and New Zealand, with a focus on enhancing channel growth in the region.
NICE launches AI-powered CXone Mpower SmartSpeak tool
Last month
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NICE has launched CXone Mpower SmartSpeak, an AI-driven solution aiming to eliminate language barriers and enhance global communication.
NICE recognised as leader in 2024 Gartner Magic Quadrant
Thu, 31st Oct 2024
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NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.
NICE unveils CXone Mpower for AI-driven service automation
Wed, 23rd Oct 2024
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NICE has launched CXone Mpower, a groundbreaking platform designed to automate customer service processes through advanced AI integration.
How strategic customer experience technology implementation drives digital transformation success
Fri, 4th Oct 2024
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data analytics
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digital transformation
Strategically implemented customer experience tech is revolutionising digital transformation in Australia and New Zealand, driving efficiency and growth.
Nice's Enlighten Copilot wins 2024 BIG Innovation Award
Thu, 5th Sep 2024
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NICE's Enlighten Copilot wins the 2024 BIG Innovation Award, lauded for AI-driven advancements in customer experience and agent performance enhancement.
NICE Enlighten Copilot wins Best AI-based Solution award
Fri, 30th Aug 2024
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NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
NICE secures WFM market leadership for 10th consecutive year
Wed, 7th Aug 2024
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NICE secures its position as the market share leader in WFM for the tenth year, commanding 33% of total seats, as confirmed by DMG’s 2024 report.
NICE named leader in IDC MarketScape for CXone Mpower launch
Thu, 27th Jun 2024
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NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.
NICE's 2024 happiness index links AI to customer satisfaction
Fri, 21st Jun 2024
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NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
NICE recognised as top employer by Great Place To Work
Tue, 18th Jun 2024
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NICE has been certified by Great Place To Work for 2024, with 84% of employees praising it as a great place to work, far surpassing Australia's 56% average.
NICE secures largest ever CXone deal in the APAC region
Tue, 11th Jun 2024
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NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
Taking the next step forward in the contact centre evolution
Thu, 30th May 2024
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Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.
NICE launches next-gen AI tool Enlighten Copilot for CX leaders
Thu, 28th Mar 2024
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NICE's next-gen Enlighten Copilot AI technology, geared toward CX decision-makers and supervisors, promises to enhance customer interactions with real-time data analysis, amidst the rise of AI usage in the workplace.
NICE unveils Enlighten XM for hyper-personalised customer experiences
Tue, 26th Mar 2024
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NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.