Augmented reality and virtual reality will rely on 5G to change the customer experience inside and outside retail stores.More

This week Instagram announced a new feature called checkout, which allows users to buy products they find on Instagram. More

42% of Australian consumers have visited a store for the first time because of the enjoyable online digital experience the brand provided.More

New Zealand online retailer Mighty Ape has been quick to fix  issues that publicly shared some customers’ birthdates and product wishlists.More

Adobe has revamped its Adobe Experience Cloud to offer customer experience management (CXM) capabilities that draw on AI and machine learning technology.More

The light is shining on confusing complexities and consumer complaints about online retail and telco marketing behaviours in the new report. More

Buy mobile has been warned for claiming discounts against retail prices it could not show proof for when asked.More

The Commerce Commission has names published its priority focus areas for the upcoming year, including implementing new telecommunication regulations.More

When you are establishing an e-commerce site, there are some things you’ll want to be aware of to maximise the rate of purchase completion.More

The warehouse and distribution centre new should provide enough room for growth for several more years.More

Futuresource Consulting has announced the key findings from its latest global consumer electronics retail channel trends report.More

A vital component in meeting our customers’ needs and wants has been establishing a culture of experimentation.More

More than 7,500 participants and over 200 exhibitors are expected to converge at RetailEX ASEAN event, Asia’s largest and fastest growing retail show.More

"ANZ’s best marketers recognise that the desktop is still likely to be the final destination, even in a cohesive multi-device experience."More

The new features allow online retailers to integrate artificial intelligence into the customer experience more.More

Online retail benefits from delivering better customer experiences, especially on mobile devices.More

Australian online retailers need to pick up their game and start improving their delivery service or risk losing customers, says Blackbay.More

Consumer confidence is high leading into Christmas trading, with spending expected to be up on last year, but tech isn't top of Santa's list.More

Online retailer steps up its play for the New Zealand market, launching its flagship range of 'affordable' smartphones locally.More

Poor website performance is driving New Zealand shoppers to the competition and driving user spend back to bricks and mortar retailers. More