Consumer technology news from the future
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NZ’s shift to online during COVID here to stay - report
The survey covered broadband usage, working from home, telehealth usage and online shopping behaviour.
Positive customer experience will boost brand loyalty - study
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Bad Bots and DDoS fuel record cyber risk
"How many attackers are going to hide within this expected traffic spike?"
Increase in scams expected for NZ and Australia during holiday shopping season
One of the biggest scams to be aware of this shopping season are phishing attacks.
BigCommerce launches open source extension to e-commerce platform
BigCommerce has launched Open Checkout, with the ultimate aim of bringing open source innovation to online checkout experiences.
NZ retailers urged to embrace new e-commerce experiences ahead of holiday season
Retailers should expect to see new shopping behaviours from customers
Consumer demands shift as contactless deliveries and hygiene features become the norm
Consumer expectations and online shopping habits, particularly around delivery preferences, are changing significantly and increasing demand on suppliers.
Omnichannel retail outshines online-only during pandemic
Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.
Retailers see immediate lift after Govt's COVID-19 level 3 announcement
The move is set to benefit consumers by providing more competition in the market and reducing prices.
COVID-19 will transform online shopping for foreseeable future - report
To ensure safety in the midst of coronavirus, retailers around the world have adapted their delivery and returns propositions, in turn transforming consumer expectations of online delivery and returns.
COVID-19: Adobe unveils index to track changes in consumer behaviour
In an effort to track and analyse the ways in which the pandemic is changing retail behaviour, Adobe has revealed its Digital Economy Index, which analyses trillions of online transactions across 100 million product SKUs in 18 product categories.
Online retailers lose millions as 1/3 of customers forget password at checkout
Recently released research has found about one in three of online purchases are abandoned at checkout because people cannot remember their password to access their account and confirm their purchase.
Etsy completes Google Cloud migration in two years
“Etsy’s mission is to keep commerce human, and technology plays a vital role in this."
Online shopping to reach tipping point this Christmas
"With more Kiwis shopping online than ever before it makes sense for online retailers to look to increase their marketing reach and improve their advertising return on investment."
Black Friday fraud: Who foots the bill?
“Given the incredibly high volume of transactions over the coming weekend, and indeed the whole festive period, often merchants will accept that fraud will be higher than usual."
Black Friday alert: Financial botnets targeting e-commerce apparel sites
Black Friday is arguably the most anticipated retail sales period in the world, when brands offer consumers the largest discounts and promotional offers.
Kiwis need to prioritise online security during Black Friday sales
"Although fake sites and scams have become more sophisticated over time, it’s not that hard to protect yourself."
Social commerce growing in South East Asia markets
"With 90% of internet users in South East Asia connecting to the internet using their smartphone, the opportunity to engage with shoppers is vast."
Online retailers adopting AI high rates, but still have room to improve
"Retailers are not usually technology experts. However, with new developments in AI and ML, it's gotten easier to quickly improve site performance without being a search expert."
Buy Now Pay Later users ditching their credit cards
"Buy Now Pay Later has changed the face of the way we pay for goods."
Mighty Ape offers Afterpay in New Zealand - finally
More than 350,000 New Zealand customers will now be able to use Afterpay, which is a ‘buy now, pay later’ service – finally. Previously it was only an option for Mighty Ape's Australian customers.
Much-anticipated Kiwi e-commerce platform launches
"Kiwis spent $4.2 billion online last year, and that figure is only going to get bigger."
Australian online purchasing lags behind global counterparts
“Despite the increase in digital users, our research shows consumers don’t feel they have everything they need."
Instagram: The next big thing in online shopping?
This week Instagram announced a new feature called checkout, which allows users to buy products they find on Instagram.