Pegasystems stories - Page 3

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.

Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.

Pega unveils Enterprise Low-Code Factory, a centralised dashboard enabling employees to quickly craft enterprise software while maintaining company standards.

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega's solutions.

Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don't evolve their bots.

A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.

Pegasystems launches AI-powered Pega Sales Coach to help sales managers develop better salespeople in real time.

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.

Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.

So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?.

Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.

As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

Pega's workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.

Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.

Pegasystems launches end-to-end automation platform combining RPA, BPM, and CRM to increase efficiency and customer experience.

Organisations that are too risk-averse might be stalling their own growth, or at least that's what new research by Marketforce has found.