Productivity stories - Page 19

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Infor taps former Qlik leader Geoff Thomas to spearhead Asia Pacific and Japan expansion, revamping regional leadership to fuel cloud growth.

SEON wins Frost & Sullivan's 2025 Global Enabling Technology Leadership Award for AI-driven fraud and AML platform innovation.

YubiKey deployment delivers 265% ROI, USD $5.3 million NPV and 99.99% lower breach risk in Forrester model of a 5,000-staff enterprise.

Gr4vy launches Silent Mode to let merchants trial multiple fraud tools in parallel on live payments without affecting real customer outcomes.

Australian bosses double down on AI to cut costs, even as few see strong returns and rapid technological change fuels mounting pressure.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

Forward Networks debuts Forward AI, a digital twin-powered agentic assistant promising safer, verifiable automation for network operations.

Mphasis wins AWS AI Competency, bolstering its generative AI credentials and signalling readiness to scale enterprise deployments on AWS.

VEON will use MindBridge AI to scrutinise all financial transactions in real time, replacing traditional sample-based internal audits.

20i unveils Twentie, an AI assistant embedded in its hosting platform, offering account-aware support, reports and analytics with unlimited use.

IAG is rolling out Codafication's Crunchwork platform to unify property claims data, automate workflows and cut delays across suppliers.

WEL launches a digital approvals platform that greenlights most home solar and battery connections across its NZ network in under five minutes.

Adeptia launches Automate for Retirement Benefits Enrolment to automate fragmented data intake and speed record-keeping enrolment flows.

KnowBe4 marks a decade of its AIDA security AI, now running seven agents for 70,000 clients, and appoints Harlan Parrott VP of AI Innovation.

IHG adds Oracle OPERA Cloud to its approved hotel systems list, giving franchisees a new global option for core property operations.

ThetaRay launches Ray AI suite to automate AML investigations, promising audit-ready case files and up to 70% less manual work.

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.