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Qualtrics stories

NZD $12 billion at risk for retailers as shoppers shun bad service
Customer Experience

NZD $12 billion at risk for retailers as shoppers shun bad service

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

By Melania Watson • 3 min read • Thu, 27th Nov 2025

Global Stories

Qualtrics stories

'Self-learning' AI big boon for Qualtrics' CX
Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.

By David Shilovsky • 5 min read • Last month
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics launches synthetic panels & hub to speed research
Data Analytics

Qualtrics launches synthetic panels & hub to speed research

Qualtrics unveils AI-driven synthetic panels and Research Hub, promising research-grade insights in hours and cheaper than human panels.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Qualtrics names Act XM top APJ partner in debut awards
Digital Transformation

Qualtrics names Act XM top APJ partner in debut awards

Qualtrics crowns Act XM top Asia Pacific Japan partner as it launches inaugural global Partner of the Year Awards across five categories.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Unified Communications

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
Revenium unveils Tool Registry to track full AI costs
Digital Transformation

Revenium unveils Tool Registry to track full AI costs

Revenium launches Tool Registry to reveal full AI agent costs across tools, APIs and human review, promising clearer ROI for enterprises.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
CrowdStrike, Qualtrics link up to secure AI-driven data
Data Protection

CrowdStrike, Qualtrics link up to secure AI-driven data

CrowdStrike links Falcon Shield with Qualtrics XM to extend SaaS security, monitoring and automated policy enforcement across experience data.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
Asia-Pacific firms hit tech hurdles scaling agentic AI
DevOps

Asia-Pacific firms hit tech hurdles scaling agentic AI

Asia-Pacific organisations hit steeper technical hurdles than global peers as they try to scale agentic AI from pilot projects to production.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 18th Feb 2026
Qualtrics names Jason Maynard CEO to drive AI growth
Software-as-a-Service

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
Qualtrics names Jason Maynard CEO to drive AI growth
Data Analytics

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints former Oracle executive Jason Maynard as CEO to spearhead AI-driven growth and a USD $6.75 billion Press Ganey deal.

By Sean Mitchell • 4 min read • Wed, 4th Feb 2026

Stories from Other Regions

Qualtrics stories

FWD Singapore marks 10 years with profitable growth
Digital Transformation

FWD Singapore marks 10 years with profitable growth

Profitability in FY2025 caps a decade of expansion for the insurer, as adviser-led sales and wealth products helped drive growth in Singapore.

By Sofiah Nichole Salivio • 4 min read • Mon, 30th Mar 2026
Australian staff buck global slump in engagement levels
Data Protection

Australian staff buck global slump in engagement levels

Australian employee engagement climbs to 68% against a global slide, with frequent feedback and clear change communication credited.

By Mark Tarre • 4 min read • Thu, 26th Feb 2026
AI boosts engagement but 'shadow AI' risk grows in UK
Data Protection

AI boosts engagement but 'shadow AI' risk grows in UK

AI rollouts are lifting UK staff engagement, but new research warns unapproved 'shadow AI' use is outpacing employers' controls.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Discovery Consulting appoints SAP leader for NSW push
Digital Transformation

Discovery Consulting appoints SAP leader for NSW push

Discovery Consulting names SAP specialist Mark Miranda to spearhead NSW mid-market growth, targeting preferred partner status by 2028.

By Mark Tarre • 4 min read • Tue, 3rd Feb 2026