Results:

A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.More

“It’s great to see APAC brands making significant progress in improving customer experience, however, currently they aren’t setting the bar high enough for a customer-centric strategy."More

Retailers should expect to see new shopping behaviours from customersMore

Transaction Network Services (TNS) has launched its new TNS Secure SD-WAN offering in partnership with Fortinet, the enterprise security provider. More

As the all-important holiday shopping season moves closer, it is even more critical retailers invest in proven marketing technology to stand out from the crowd, writes Soprano Design vice president for global product and marketing Matt Thompson.More

The integration will enable retail stores using Vend to showcase their products online through Pointy to help drive traffic in store.More

“The strong adoption of digital transformation by finance teams just demonstrates its incredible power to affect the bottom line. This survey illuminates the deep changes in the retail industry, which are mostly an acceleration of the trends that were already in motion.”More

"In making Ethoca Alerts available to qualifying retailers around New Zealand and Australia for no charge, Ethoca hopes to provide local businesses with a little relief as they adapt to their new way of working.”More

"If retailers haven’t made investments in the supply chain that ensure a seamless shopping experience that reflects the experience shoppers previously had in store or online prior to COVID-19, it’s clear that consumer expectations won’t be met."More

Consumer polling by Mastercard showed a significant majority of consumers were using the technology during February and March.More

"We're doing everything we can to help businesses stay open and keep Melburnians in jobs." More

Retailers from across Australia have welcomed the federal government's stimulus package announced this week, as it looks to help the economy through the coronavirus outbreak.More

Alibaba Cloud will deliver a series of e-commerce solutions to assist organisations that are adversely impacted by the coronavirus outbreak. More

68% of consumers would be willing to trade-in their device in favour of a 5G-capable upgrade, according to research from Blancco Technology Group.More

Acer has welcomed Leading Edge Computer Group to its Diamond Partner Program, a program that spans 105 independent resellers looking to extend their reach across Australia.More

"Retailers are not usually technology experts. However, with new developments in AI and ML, it's gotten easier to quickly improve site performance without being a search expert."More

"Buy Now Pay Later has changed the face of the way we pay for goods."More

“This partnership underlines our commitment to the Fluent Commerce vision of putting the consumer experience and convenience at the heart of a retailers’ strategy."More

If you find yourself in Noel Leeming’s new store in Auckland’s Westfield Newmarket, you might notice an extra staff member on the floor – but this staff member isn’t what you might expect.More

“We’ve noticed that consumers nowadays are interested in a more holistic solution, looking for protection programmes that better support the way they use their technology and appliances."More

Retailers need to ensure their back end operations are fit for purpose if they want to cash in on Instagram.More

Retailers are failing to adequately secure customer’s data, especially when it comes to application development processes (DevOps), new research from Claranet indicates.More

“For retail organisations unplanned network outages can impact both revenue and reputation significantly."More

Vend and BigCommerce join forces to offer a seamless retail solution for independent retailers worldwide.More