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ServiceNow stories

New Relic named Observaility Leader in Gartner Magic Quadrant for 13th year
DevOps

New Relic named Observaility Leader in Gartner Magic Quadrant for 13th year

New Relic has been named a Leader in Gartner's Magic Quadrant for Observability Platforms for the 13th year, reflecting its innovation and AI-focused strategy.

By Sean Mitchell • 4 min read • Fri, 11th Jul 2025
Zoom AI Companion expands integrations & features for productivity
Customer Relationship Management

Zoom AI Companion expands integrations & features for productivity

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025
Zoom debuts AI features for business workflows across apps
Customer Relationship Management

Zoom debuts AI features for business workflows across apps

Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.

By Jed Nykolle Harme • 4 min read • Thu, 10th Jul 2025
Varonis, Microsoft deepen partnership to secure enterprise AI
Software-as-a-Service

Varonis, Microsoft deepen partnership to secure enterprise AI

Varonis and Microsoft have deepened their partnership to enhance data security and governance for enterprises adopting AI technologies like Microsoft Copilot.

By Jed Nykolle Harme • 3 min read • Wed, 2nd Jul 2025
KPMG unveils AI platform Workbench in multi-billion dollar move
Digital Transformation

KPMG unveils AI platform Workbench in multi-billion dollar move

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025
UK AI maturity drops despite continued high investment
Data governance

UK AI maturity drops despite continued high investment

UK organisations' AI maturity score dropped 9 points to 35 despite rising investments and over 100 AI projects launched by 56% of businesses surveyed.

By Jed Nykolle Harme • 4 min read • Mon, 16th Jun 2025
Exclusive: CIOs push back on SAP upgrade deadline amid cost fears
Digital Transformation

Exclusive: CIOs push back on SAP upgrade deadline amid cost fears

CIOs resist SAP's S/4HANA upgrade deadline, citing high costs and risks, while exploring third-party support and innovation beyond the vendor's roadmap.

By Melania Watson • 5 min read • Thu, 12th Jun 2025
Snowflake launches Openflow to speed AI data integration
Data Analytics

Snowflake launches Openflow to speed AI data integration

Snowflake launches Openflow, a service enabling rapid, seamless data integration to accelerate AI initiatives across diverse enterprise ecosystems.

By Jed Nykolle Harme • 6 min read • Wed, 4th Jun 2025
Specops adds Entra ID support to Secure Service Desk
Digital Transformation

Specops adds Entra ID support to Secure Service Desk

Specops Software updates its Secure Service Desk for Cloud to support native Entra ID, boosting identity verification for cloud, hybrid, and on-premises users.

By Jed Nykolle Harme • 3 min read • Wed, 4th Jun 2025
UKG & ServiceNow to integrate AI for seamless HR & payroll
Data Analytics

UKG & ServiceNow to integrate AI for seamless HR & payroll

UKG and ServiceNow join forces to integrate AI, streamlining HR and payroll to boost productivity and ease administrative burdens across industries.

By Shannon Williams • 3 min read • Thu, 29th May 2025
Boomi extends leadership streak in Gartner Quadrant for iPaaS
Digital Transformation

Boomi extends leadership streak in Gartner Quadrant for iPaaS

Boomi has secured its position as a Leader in Gartner's iPaaS Magic Quadrant for the 11th consecutive year, marking the longest streak in the report's history.

By Melania Watson • 3 min read • Thu, 22nd May 2025
Juniper & ServiceNow expand AI-native automation for networks
Firewalls

Juniper & ServiceNow expand AI-native automation for networks

Juniper Networks and ServiceNow have partnered to integrate AI-powered networking and telecom management, boosting automation for enterprises and MSPs.

By Sean Mitchell • 4 min read • Tue, 20th May 2025
UK consumers sceptical of AI's emotional skills in service roles
Customer Experience

UK consumers sceptical of AI's emotional skills in service roles

UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

By Sean Mitchell • 4 min read • Mon, 19th May 2025
Xensam launches DataBridge to unify enterprise software data
Software-as-a-Service

Xensam launches DataBridge to unify enterprise software data

Xensam launches DataBridge, enhancing software asset management with $40m funding and SOC 2 Type 2 compliance for better enterprise IT visibility.

By Catherine Knowles • 3 min read • Fri, 16th May 2025
Josys launches Josys AI to streamline SaaS governance tools
Physical Security

Josys launches Josys AI to streamline SaaS governance tools

Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.

By Melania Watson • 3 min read • Fri, 16th May 2025

Stories from Other Regions

ServiceNow stories

Abacus Group expands global cybersecurity with Entara acquisition
Advanced Persistent Threat Protection

Abacus Group expands global cybersecurity with Entara acquisition

Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.

By Shannon Williams • 3 min read • Thu, 19th Jun 2025
ServiceNow launches secure SPP-SG platform with NYP to boost AI skills
Data Protection

ServiceNow launches secure SPP-SG platform with NYP to boost AI skills

ServiceNow rolls out its secure SPP-SG AI platform in Singapore, partnering with Nanyang Polytechnic to boost AI skills and support public sector innovation.

By Catherine Knowles • 4 min read • Fri, 13th Jun 2025
Ensono boosts IT efficiency with Red Hat Ansible automation
Unified Communications

Ensono boosts IT efficiency with Red Hat Ansible automation

Ensono has adopted Red Hat Ansible Automation Platform, saving over 210,000 IT hours and enhancing operational efficiency across its business.

By Melania Watson • 3 min read • Wed, 21st May 2025