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AI Appreciation Day: What it means for the future of customer engagement
Customer Relationship Management

AI Appreciation Day: What it means for the future of customer engagement

AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.

By Staff Writer • 7 min read • Mon, 14th Jul 2025
Avalara appoints new CMO & CIO to drive global expansion
Document Management

Avalara appoints new CMO & CIO to drive global expansion

Avalara appoints Adrianna Burrows as CMO and Shahan Parshad as CIO to boost global expansion and enhance AI-driven tax compliance solutions.

By Melvin Hipolito • 2 min read • Fri, 11th Jul 2025
Talon.One raises $135 million to boost AI loyalty platform
Data Analytics

Talon.One raises $135 million to boost AI loyalty platform

Talon.One has raised $135 million to advance its AI-powered loyalty platform, serving over 270 global brands including H&M and Adidas.

By Catherine Knowles • 3 min read • Fri, 4th Jul 2025
Xero acquires Melio for USD $2.5 billion to boost US growth
Fintech

Xero acquires Melio for USD $2.5 billion to boost US growth

Xero is set to acquire US payments platform Melio for USD $2.5 billion, boosting its North American growth and integrating payments with accounting solutions.

By Kaleah Salmon • 5 min read • Fri, 27th Jun 2025
Paynt acquires E-xact to boost North American payment growth
Crypto

Paynt acquires E-xact to boost North American payment growth

Paynt acquires Canadian payments firm E-xact to boost North American growth, targeting a further US acquisition by late 2025.

By Catherine Knowles • 3 min read • Fri, 13th Jun 2025
Amplitude launches AI Agents to streamline product optimisation
Software-as-a-Service

Amplitude launches AI Agents to streamline product optimisation

Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.

By Catherine Knowles • 4 min read • Thu, 12th Jun 2025
Manhattan launches Shopify app to tackle £38B reported losses
Customer Experience

Manhattan launches Shopify app to tackle £38B reported losses

Manhattan Associates launches a connector app on Shopify, offering retailers real-time inventory, order tracking, and diverse payment options to boost omnichannel fulfilment.

By Jed Nykolle Harme • 3 min read • Thu, 22nd May 2025
Are you ready for the conversational commerce revolution?
Marketing Technologies

Are you ready for the conversational commerce revolution?

Conversational commerce is revolutionising shopping and brand experiences, with AI assistants accelerating purchases by 30% and reshaping creative roles.

By Sangeeta Mudnal • 3 min read • Tue, 20th May 2025
Fivetran appoints Monica Ohara as Chief Marketing Officer
Software-as-a-Service

Fivetran appoints Monica Ohara as Chief Marketing Officer

Fivetran appoints Monica Ohara as Chief Marketing Officer to spearhead global marketing and brand development, enhancing its data integration leadership.

By Jed Nykolle Harme • 3 min read • Fri, 16th May 2025
StackAdapt debuts unified platform for email & programmatic ads
Customer Experience

StackAdapt debuts unified platform for email & programmatic ads

StackAdapt launches new email and Data Hub tools, integrating owned and paid media via one platform to boost marketers' efficiency and insight.

By Catherine Knowles • 4 min read • Thu, 8th May 2025
AI platform Glu launches to streamline ecommerce creativity
Customer Experience

AI platform Glu launches to streamline ecommerce creativity

Glu, an AI-driven platform for ecommerce, has officially launched in the Asia-Pacific, promising to streamline content creation and enhance brand consistency.

By Shannon Williams • 2 min read • Wed, 9th Apr 2025
IRONMAN 4x4 wins award for best retail project 2025
Digital Transformation

IRONMAN 4x4 wins award for best retail project 2025

IRONMAN 4x4 has been awarded the 2025 iTnews Benchmark Award for Best Retail Project, thanks to a digital overhaul with Soul+Wolf and PKF Digital.

By Catherine Knowles • 3 min read • Tue, 8th Apr 2025
Contentful enters DXP market with new AI features, partners
Digital Transformation

Contentful enters DXP market with new AI features, partners

Contentful has launched new features and partnerships to enhance its content management system, marking its entry into the fast-evolving Digital Experience Platform space.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025

Stories from Other Regions

Shopify stories

Zoho boosts global SMB growth with new AI-driven features
Customer Relationship Management

Zoho boosts global SMB growth with new AI-driven features

Zoho has grown its global SMB customer base by 40% in H1 2025, unveiling AI-driven features across six solutions to boost productivity and revenue.

By Jed Nykolle Harme • 4 min read • Thu, 4th Sep 2025
Tradebyte & Shopify launch app to unify brand eCommerce growth
Marketing Technologies

Tradebyte & Shopify launch app to unify brand eCommerce growth

Tradebyte and Shopify launch an app to streamline multichannel eCommerce for fashion brands, centralising control over stores and 90+ marketplaces in Europe.

By Jed Nykolle Harme • 3 min read • Tue, 2nd Sep 2025
Shipster marks 10 years with senior hires to drive innovation
Digital Transformation

Shipster marks 10 years with senior hires to drive innovation

Shipster marks 10 years with senior hires to boost innovation in eCommerce shipping software, serving over 100 retailers and processing millions of shipments annually.

By Kaleah Salmon • 4 min read • Tue, 26th Aug 2025
eDesk expands US operations to boost AI-driven support for eCommerce
Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
Shipperfy launches to streamline ecommerce shipping for SMEs
Marketing Technologies

Shipperfy launches to streamline ecommerce shipping for SMEs

Sydney-based Correllink launches Shipperfy, a platform that streamlines shipping for SMEs by consolidating orders across eBay, Amazon and Shopify.

By Melania Watson • 3 min read • Tue, 17th Jun 2025