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Short Message Service (SMS) stories

Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • Last month
Overtime & Authvia join up on receivables payments
Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Last month
Eightfold launches Candidate Agent for hiring chats
Software-as-a-Service

Eightfold launches Candidate Agent for hiring chats

Recruiters could cut candidate drop-off as Eightfold's new tool folds job search, scheduling and FAQs into one conversation.

By Sofiah Nichole Salivio • 4 min read • Last month
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Last month
Chirp Digital lifts SMS volume 2,300% with TrueDialogue
Software-as-a-Service

Chirp Digital lifts SMS volume 2,300% with TrueDialogue

Better text delivery has helped the fintech avoid carrier throttling and support headaches as clients rely on SMS to complete financial checks.

By Karen Joy Bacudo • 4 min read • Thu, 18th Jun 2026
Constant Contact launches SMS marketing tool in Australia
Software-as-a-Service

Constant Contact launches SMS marketing tool in Australia

Australian small firms get a faster way to reach customers as Constant Contact adds SMS to its email and social marketing platform.

By Mark Tarre • 3 min read • Thu, 4th Jun 2026
Samsung to end Messages app in July 2026 on Galaxy
Wearables

Samsung to end Messages app in July 2026 on Galaxy

Owners of newer Galaxy phones will need to switch to Google Messages, as Samsung’s in-house app is set to stop working in July 2026.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Staysure adopts NiCE AI platform to boost digital travel insurance
Unified Communications

Staysure adopts NiCE AI platform to boost digital travel insurance

Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.

By Melvin Hipolito • 3 min read • Wed, 2nd Jul 2025
Sinch named top vendor for RCS messaging in global ROCCO report
Customer Experience

Sinch named top vendor for RCS messaging in global ROCCO report

Sinch is named a Tier 1 vendor in ROCCO's 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025

Stories from Other Regions

Short Message Service (SMS) stories

Babeltext expands translation platform to 249 languages
Software-as-a-Service

Babeltext expands translation platform to 249 languages

The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.

By Sean Mitchell • 5 min read • Last month
KPMG names eight Irish tech finalists for 2026 prize
Software-as-a-Service

KPMG names eight Irish tech finalists for 2026 prize

Healthcare and AI start-ups dominate the shortlist, as investors prepare to hear pitches from firms tackling accessibility, childcare and drug delivery.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Chaty.ai raises USD $1.15 million to boost tourism AI
Customer Experience

Chaty.ai raises USD $1.15 million to boost tourism AI

Tourism operators could capture more bookings as an AI receptionist now answers missed calls, checks availability and takes payments automatically.

By Sean Mitchell • 3 min read • Fri, 26th Jun 2026
iQanAI launches conversational AI sales app across SEA
Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Fri, 19th Jun 2026
NiCE launches native Epic integration for healthcare
Software-as-a-Service

NiCE launches native Epic integration for healthcare

Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.

By Sean Mitchell • 3 min read • Wed, 15th Apr 2026
NiCE launches Epic EHR integration for patient contact
Unified Communications

NiCE launches Epic EHR integration for patient contact

Patient-service teams can now handle calls, chats and summaries inside Epic as NiCE's CXone integration aims to cut admin and improve compliance.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026
RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025