The Ultimate Guide to Software-as-a-Service
A curated Kiwi edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Software-as-a-Service (SaaS).
What to know about Software-as-a-Service
Software-as-a-Service (SaaS) has become a transformative model in the delivery of software, enabling businesses to access applications over the internet on a subscription basis. This approach offers agility, scalability, and cost efficiency, eliminating the traditional need for on-premises installations and enabling seamless updates and integrations.
The vast array of recent developments in the SaaS sector showcases its role in driving digital transformation across industries. Topics such as cloud migration, security challenges, partner ecosystems, and AI-powered innovations feature prominently. Readers can explore how organizations navigate complex software portfolios, leverage analytics, and address cybersecurity in a rapidly evolving cloud environment.
Whether you're interested in the market growth drivers, emerging technologies like AI and edge computing, or strategies for optimizing SaaS adoption and management, the stories under this tag provide valuable insights. They highlight evolving vendor models, reseller roles, and the increasing importance of multi-cloud strategies, offering a comprehensive view of how SaaS solutions continue to reshape business operations worldwide.
Kiwi Software-as-a-Service News
Regional stories with direct local relevance
AI search answers vary widely across major platforms
A New Zealand study found users can get markedly different brand recommendations from ChatGPT, Google AI Mode and Microsoft Copilot.
ClubManager launches New Zealand platform for clubs
Independent clubs in New Zealand can now access local support as ClubManager targets operators seeking tighter admin and higher member retention.
Companies must adapt to rising AI costs, tech CEO says
Rising token-based charges and compliance risks are forcing firms to monitor AI agents more closely, Fusion5's chief executive says.
Xero cuts phone bill by USD $500,000 after Dialpad switch
Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.
BoardPro launches AI Minutes for board meeting drafts
Board secretaries could cut hours of post-meeting admin as the new drafting tool works from Zoom and Teams transcripts, with human approval still required.
Aderant & First AML link compliance into law firms' workflow
Law firms using both systems can now cut handoffs and duplicate data entry as AML checks move inside their core practice management workflow.
Analyst Insights
Research and market analysis connected to Software-as-a-Service
Unit4 wins public sector deals as demand for cloud grows
SAP Concur launches AI tools for travel & expenses
Lancom sees automation demand rise as firms cut friction
Infios named a leader in IDC MarketScape assessments
Citrix adds managed observability & developer services
Featured News
Zendesk's outcome-based pricing balances AI with human touch
Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.
Cvent says event success lies in genuine human interaction
Hybrid formats are helping organisers broaden reach without losing the in-room relationships that still drive trust, leads and donations.
ClickHouse customer base soars on back of AI demand
AI agents are driving a sharp rise in demand for the real-time data platform, which added 1000 customers early in 2026 to top 4000.
Measure/demonstrate: TechnologyOne boosts council digital transformation
Councils are being urged to track savings and focus on improvement after software roll-outs, as one New Zealand authority cuts ERP ownership costs by 38%.
Fresh perspective: New Gentrack CTO on AI-driven utility future
AI tools could cut utility costs and reduce customer friction as Gentrack's new Chief Technology Officer pushes a more proactive service model.
Meet the man behind the Saas-Pocalypse: Emergent's Mukund Jha
The new cash will help Emergent broaden from coding tools into an operating system for small and medium businesses as demand surges.
Future of enterprise software is agentic apps, says Oracle
Oracle is targeting a common blocker to AI adoption by adding governance, human checks and audit trails to its agentic app builder.
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OnBoard says board AI policy key, but lags behind in adoption
Most boards are using AI, but formal guidelines are still missing as adoption races ahead of governance, OnBoard's survey found.
Agentic AI creates enterprise challenge beyond LLM boom
Enterprises face rising costs and governance gaps as thousands of AI agents begin operating alongside staff across multiple systems.
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CorPlan launches CoreEPM: Rapid return AI-powered Business Intelligence
By replacing spreadsheets and manual finance work, the new platform aims to cut months-long implementation times and free staff for higher-value tasks.
Data storage gets profitable as Exaba targets US expansion
Exaba's local cloud storage pitch could give US managed services providers higher margins as it challenges AWS and Azure in a crowded market.
'Strong partnership': Canva, OpenAI team up for hackathon
Hundreds of admin hours are draining staff time from lifesaving, research and STEM work at Australian nonprofits.
Expert Columns
6 Pillars of data quality and strategies for improving your data
Breaking through the spreadsheet ceiling: Why growing export businesses need better tax solutions
ERP will run your business. It won't manage your spend
Most pharma AI is borrowed, ours is built
The psychology of better decision-making in the real-time enterprise
Translation over technology: The channel's most undervalued skill
Growing bigger and growing more complex are finally being treated as two different things
Your engagement survey is doing its best, its best is no longer good enough
Why a traditional LMS falls flat for the frontline
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Interviews
Interviews and video coverage from the network
Cvent says event success lies in genuine human interaction
Zendesk's outcome-based pricing balances AI with human touch
ClickHouse customer base soars on back of AI demand
Measure/demonstrate: TechnologyOne boosts council digital transformation
Fresh perspective: New Gentrack CTO on AI-driven utility future
Recent Software-as-a-Service News
Your engagement survey is doing its best, its best is no longer good enough
Annual questionnaires are leaving managers blind to fast-moving workplace pressures, because they capture snapshots instead of actionable signals.
New Zealand SMEs widen AI adoption gap, MYOB finds
Smaller firms risk being left behind as medium-sized companies in New Zealand are far more likely to have AI embedded in daily operations.
SyncHub urges firms to fix fragmented financial data
Fragmented banking, payments and accounting data is slowing reporting and weakening AI answers for businesses trying to act in real time.
HomeVault launches AI property records platform globally
Missing warranties and compliance papers could now delay claims and sales less often, as the New Zealand startup takes its property records tool worldwide.
Revolut partners OpenAI to add ChatGPT Go to plans
Millions of Revolut customers will get OpenAI's ChatGPT Go free for up to a year, as the fintech bundles AI into its paid plans.
EY New Zealand names 16 finalists for entrepreneur award
The shortlist spans software, biotech and retail, highlighting the breadth of New Zealand firms vying for EY's 2026 entrepreneur prize.
QuizFlight adds knowledge tags to security training
Security teams can now pinpoint training gaps by topic as QuizFlight's tagging system measures understanding, not just course completion.
Xero partners Revolut Business on cross-border finance
New Zealand exporters and online sellers could cut manual bookkeeping as transaction data and bills move automatically between the two platforms.
AI shifts property managers from admin to advisory work
Commercial property teams could spend less time on paperwork and more on tenant and landlord advice as AI takes over routine tasks.
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Tax Traders appoints Chloe Kyrke-Smith as Head of Product
The hire signals a push beyond tax pooling as the fintech widens its product suite for accountants and small businesses.
iPayroll mandates 2FA security for employee logins
Employees now need a second verification step to reach payroll data as iPayroll tightens defences amid rising cyber incidents in New Zealand.
Catalyst urges New Zealand to back local tech suppliers
With NZD $13 billion set to be spent on public technology, the firm says procurement reform could keep more taxpayer money and control at home.
Gallagher wins awards for Harriet Sommerville, AccessNow
The twin honours underline Gallagher Security's standing in New Zealand's security market, with its staff and software both recognised.
Xero brings financial data into Microsoft 365 apps
Small businesses can now pull live bookkeeping data into Excel, Word and PowerPoint without leaving Microsoft 365 or exporting CSV files.
Unison moves core operations to TechnologyOne cloud
The cloud migration should cut system overhead and give staff faster access to information as Unison modernises back-office operations across its network.
Auckland tech expo aims to link founders & investors
A central challenge for New Zealand tech firms is finding the right investors and partners, organisers say, as 3,000 attend.
Revolut launches business platform for New Zealand SMEs
New Zealand SMEs can now access multi-currency accounts and cheaper cross-border payments as Revolut expands its business platform in the market.
Gentrack scales its global leadership across strategy, product and tech
Its expansion across energy and water markets has been backed by two acquisitions and three senior hires to drive an AI-first push.
Gallagher unveils live security zone at SecTech NZ
More than 1,100 security professionals saw live access requests approved in real time as Gallagher showcased its software in New Zealand.
SAP New Zealand profit more than doubles on cloud growth
Cloud demand lifted SAP New Zealand's annual profit to NZD $17.4 million, more than double the prior year, as revenue rose nearly 16%.
Job Moves
Tax Traders appoints Chloe Kyrke-Smith as Head of Product
Airwallex names Sir Bill English chair of New Zealand board
Peter Nelson appointed Managing Director for Datacom New Zealand
Ben Gracewood joins Fergus as VP of engineering in Auckland
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Ben Wagner Joins Mortar AI as New Sales Director
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Microsoft New Zealand appoints Hayley Horan as SaaS Partner Lead
