Support stories - Page 5
Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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cx
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martech
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ai
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
Somar Digital helping to eliminate family violence in NZ
Wed, 5th Oct 2022
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support
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safety
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modernisation
Somar Digital is working with Te Aorerekura, providing its expertise on new digital tools to help end family and sexual violence in New Zealand.
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Somar Digital appoints Fiona Reid as Chief Executive Officer
Fri, 2nd Sep 2022
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support
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leadership
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nzme
Somar Digital promotes COO Fiona Reid to CEO, replacing founding CEO Aaron Scott who will take on an active role as Enterprise and Innovations Manager.
Nuspire appoints Pete Shah as Chief Revenue Officer
Fri, 2nd Sep 2022
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cybersecurity
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support
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sales
Pete Shah has been appointed as Nuspire's Chief Revenue Officer, tasked with driving growth and leading all field operations including sales and partnerships.
Thales appoints Jeff Connolly as CEO
Fri, 17th Jun 2022
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edutech
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customers
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support
Jeff Connolly appointed CEO of Thales Australia, taking the reins from retiring CEO Chris Jenkins, effective September 1, 2022.
11:11 Systems appoints Marc Beder as APAC regional director
Fri, 10th Jun 2022
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customers
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support
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b2b
11:11 Systems has appointed Marc Beder as APAC regional director, following their acquisition of iland; he'll lead all business activities in the region.
Kinly appoints Tom Martin as CEO
Fri, 3rd Jun 2022
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support
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leadership
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expansion
Kinly, a leading video collaboration services provider, has appointed Tom Martin as its new CEO to further develop the company's impressive growth.
Cevo appoints Garry Asprey-Sharman as dedicated partnerships manager
Fri, 6th May 2022
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hyperscale
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public cloud
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cloud services
Technology consultancy Cevo appoints Garry Asprey-Sharman as new partnerships manager to drive relationships with Amazon Web Services (AWS).
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NICE appoints Russell Jones as Head of Channel for ANZ
Tue, 26th Apr 2022
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uc
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support
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contact centre
Nice has expanded its ANZ channel team with the appointment of Ben Eldridge and the promotion of Russell Jones.
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NICE appoints Ben Eldridge & Russell Jones as Head of Channel
Tue, 26th Apr 2022
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uc
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customers
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support
Nice expands ANZ channel team, appoints Ben Eldridge to enhance support for partners; Russell Jones to be Head of Channel for ANZ.
Ribbon Communications becomes ecosystem partner with Microsoft
Thu, 21st Apr 2022
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uc
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partner programmes
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microsoft
Ribbon Communications partners with Microsoft to support Operator Connect Accelerator for Microsoft Teams, simplifying access to telecom services.
Lenovo announces significant updates to channel framework
Tue, 12th Apr 2022
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partner programmes
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lenovo
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support
Additional updates include further investment into channel leadership and teams, new incentive programs, and evolved tools for ease of engagement.
How free migration tools compare with paid solutions
Fri, 8th Apr 2022
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data analytics
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public cloud
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martech
Migrating to the cloud? This article explores the advantages and drawbacks of free migration tools from Microsoft and Google compared to third-party solutions.
Logitech launches new service model for ANZ users
Wed, 6th Apr 2022
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uc
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video conferencing
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logitech
The Logitech Select service will encompass an all-in-one service plan that ensures video collaboration solutions are available when teams need them the most.
Digital transformation in ANZ hindered by lack of skills support
Thu, 11th Nov 2021
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edutech
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digital transformation
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e-learning
Digital skills development support for higher education faculties in Australia and New Zealand is lacking, according to research by D2L.
Juniper Networks launches AI-powered support solution for Junos portfolio
Fri, 5th Nov 2021
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ai
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cloud services
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juniper networks
Juniper Networks unveils AI-driven support solution, Juniper Support Insights, to improve network efficiency and provide actionable insights.
Cato adds SASE support accreditation, appoints channel exec
Tue, 14th Jul 2020
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firewalls
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network infrastructure
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network security
Cato Networks launches channel accreditation for SASE support and appoints Anthony D'Angelo to executive team.
CareAR integrates AR support solution with ServiceNow
Tue, 30th Jun 2020
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crm
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martech
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ar, vr & metaverse
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
Third-party support cemented with Rimini Street win
Thu, 30th Aug 2018
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support
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oracle
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rimini street
Rimini Street seeks a further US $41.3m in appeals after Court rules third-party support is in lawful competition with direct maintenance services.
AppDynamics adds new tier to partner programme
Thu, 2nd Aug 2018
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partner programmes
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cloud services
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support
AppDynamics expands partner program with new Pioneer tier, offering training, support and collaborative opportunities for partners.