Text analytics stories
AlphaSense names Julia Lecocq & June Boo in expansion
Last week
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saas
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data analytics
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digital transformation
AlphaSense boosts international leadership as it expands multilingual AI market intelligence across Europe, Asia-Pacific and beyond.
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Unlimited & Themis unveil AI tool for bank complaints
Last month
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fintech
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cx
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martech
Unlimited and Themis launch Complaints AI to help banks automate complaint analysis, spot emerging risks and meet tightening regulation.
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Last month
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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Qualtrics named Leader in Gartner Voice of Customer
Last month
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uc
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data analytics
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digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
AI-era contact centres become strategic CX data hubs
Last month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Inference-as-a-service is the secret sauce behind a new breed of AI companies
Thu, 26th Feb 2026
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private cloud
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hybrid cloud
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data analytics
Inference-as-a-service is slashing GPU and cloud costs, powering a rapid boom in Australia and New Zealand's next wave of AI innovators.
Snowflake, OpenAI agree USD $200m enterprise AI deal
Tue, 3rd Feb 2026
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saas
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dr
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data analytics
Snowflake strikes USD $200m deal to embed OpenAI models across its data platform, promising native AI tools for 12,600 enterprise customers.
AI to transform qualitative research into measurable data
Mon, 2nd Feb 2026
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data analytics
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cx
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martech
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
SAS forecasts agentic AI to transform banking by 2026
Tue, 13th Jan 2026
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digital transformation
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fintech
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email security
SAS predicts agentic AI will run core banking by 2026, reshaping trust, fraud defences, climate risk and quantum-powered decision making.
Christchurch AI platform Caitlyn shines at AWS re:Invent
Thu, 18th Dec 2025
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saas
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agricultural technology
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private cloud
Christchurch-built AI platform Caitlyn stars at AWS re:Invent, showcasing secure, explainable enterprise search for sensitive data.
Teradata & AWS enhance AI integration with VantageCloud
Wed, 4th Dec 2024
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data analytics
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hyperscale
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cx
Teradata has unveiled a partnership with Amazon Web Services to accelerate generative AI deployment, offering over 60 use-cases for enterprises.
SAS named leader in AI/ML platforms by Forrester report
Thu, 5th Sep 2024
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genai
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ai
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sas
Forrester has named SAS a leader in AI/ML platforms in its Q3 2024 report, lauding its robust, user-friendly tools for next-gen AI/ML applications.
Medallia named strong performer in Forrester Wave report
Tue, 25th Jun 2024
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cx
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martech
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ai
Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.
Medallia named leader in Forrester Wave: text mining platforms
Tue, 4th Jun 2024
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edutech
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data privacy
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ai
Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.
Medallia named leader in Forrester Wave for text analytics
Fri, 31st May 2024
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cx
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martech
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hcm
Medallia has been named a leader in Forrester's Text Mining and Analytics Platforms Q2 2024, praised for its vision, innovation, and comprehensive AI-powered analytics.
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Wed, 7th Feb 2024
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
AI can generate insights 1000x faster than human analysis
Tue, 1st Mar 2022
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uc
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data analytics
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martech
Insights platform Yabble launches Hey Yabble Count, a feature that uses AI to generate insights from unstructured text data.