Consumer technology news from the future
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Outages force AA to rethink XT
Two massive outages on the XT Network in two months have forced the Automobile Association to reassess its contract with Telecom.
Telecom’s separation – one step forward, one step sideways
Telecom has met the deadline to produce accounting separation reports – but is asking for a variation on milestones its wholesale service is required to meet.
XT back, but will business forgive?
Around 100,000 customers on the XT Network awoke yesterday morning to a day without cellphone coverage.
Offshoring call centres and empowering women
Australasia’s most authoritative contact centre analyst Catriona Wallace, from callcentres.
“You can’t suck a golf ball through a straw” - Cisco
It’s "silly and dangerous" to claim that New Zealand won’t need ultra fast broadband access, says Cisco country manager Geoff Lawrie.
Fair go for rural
Having always played the poor cousin when it comes to Internet technology, rural New Zealand now wants to step out of the shadows and join the global Internet community.
TUANZ December Column
The third TUANZ Rural Broadband Symposium, held in Rotorua last month, was the moment when the prospect of fibre to New Zealand farms became real.
Telecommunications Forum - Chief Executive David Stone - Profile
After a six-month gap the Telecommunications Carriers Forum has appointed a new Chief Executive – David Stone, the former head of regulatory affairs at Vodafone.
Brash bags broadband plan – TUANZ retaliates
The 2025 Taskforce report released today by former National leader Don Brash recommends that the government’s $1.
Website for workforce professionals
It’s a specialist role in most contact centres but workforce management (WFM) is integral to a centre's smooth operation, when you consider labour is 66% of the operating budget*.
Get real on rural broadband
<span lang="EN-GB">Federated Farmers and TUANZ are challenging the Government to be more ambitious with their rural broadband roll out.
Analyst wades into productivity debate
High profile Australasian telco analyst Paul Budde has waded into the debate sparked by a report which found businesses switching from slow to high-speed broadband achieve no discernible productivity gains.
Fast broadband no effect on productivity
[UPDATED]There are no discernable business productivity gains in switching from slow to fast broadband, according to groundbreaking new research.
FONTERRA is the largest commercial organisation in the country.
I really enjoyed being on the panel assessing the Top 40 Influencers in New Zealand Telecommunications, published by TR last month.
Competition drives prices down
[UPDATED]: Telecom’s new SMS pricing is the first aggressive mobile offer to hit the market, and 2Degrees CEO Eric Hertz says it’s the direct effect of the increased competition a third carrier brings to the mobile market.
One million connections
Broadband subscriptions hit more than a million in June 2009, says Statistics New Zealand.
Joyce calls for partners
[UPDATED]<br />The National Government issued a call to potential partners for its $1.
SCOOP: Telcos enter crowded events market
The Telecommunications Industry Group - whose membership consists of the CEOs of the major telcos bar TelstraClear and 2degrees – is planning a mega conference for March.
Text spam - fact or FUD?
[UPDATED - Have your say] If sending a text were free would there be widespread text spam? Vodafone thinks so.
Who's top in New Zealand telecommunications?
[UPDATED] The annual Top 40 Most Influential in Telecommunications has produced some surprising results this year.
Commentators enthuse at AGM
What do you TUANZ, Federated Farmers, and Business NZ have in common?Representatives from these three organisations appeared on a special video played at the Telecom AGM, enthusing about the company’s progress.
Offshoring – boon or blight?
Offshoring is a contentious issue, with the general consensus appearing to be that it is a bad thing for customer service and for the contact centre industry in New Zealand.
"The most fundamental change to telecommunications in New Zealand since the privatisation of Telecom 20 years ago" was how TUANZ described last month’s announcement on the ultra-fast broadband initiative by Minister Steven Joyce.