Twilio stories - Page 3
Twilio appoints Reeny Sondhi as Chief digital officer
Fri, 6th May 2022
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data analytics
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cx
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martech
Twilio has hired Reeny Sondhi as Chief Digital Officer and Amy Holcroft as Chief Privacy Officer to focus on customer engagement and privacy.
ServiceNow and Twilio introduce new messaging service
Fri, 22nd Oct 2021
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whatsapp
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sms
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servicenow
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
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Video: 10 Minute IT Jams - A breakdown of Twilio Flex
Thu, 16th Sep 2021
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crm
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uc
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martech
In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.
Twilio Segment adds developer toolkit to customer data platform
Tue, 24th Aug 2021
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crm
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data analytics
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cx
Twilio Segment launches developer toolkit to help users customize their customer data stacks and create unique customer experiences.
Video: 10 Minute IT Jams - An interactive demo of Twilio's Messaging API
Fri, 20th Aug 2021
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api
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twilio
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cloud communications
Twilio developer evangelist Phil Nash showcases an interactive demo on the solution, and discusses customer success stories with this and other Twilio APIs.
Video: 10 Minute IT Jams - Who is Twilio?
Wed, 11th Aug 2021
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api
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twilio
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cloud communications
In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
Code outside the box: Why customisable solutions are better
Fri, 6th Aug 2021
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uc
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api
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contact centre
Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.
Twilio Segment launches customer journey builder for digital era
Mon, 14th Jun 2021
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data analytics
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martech
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planning
Twilio Segment has launched a customer journey builder for the digital era, aiming to provide personalised and omnichannel experiences.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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crm
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data analytics
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cx
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Twilio finalises US$3.2 billion acquisition of Segment
Tue, 3rd Nov 2020
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crm
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uc
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data analytics
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.
COVID-19: the greatest digital accelerator of the decade, Twilio finds
Wed, 22nd Jul 2020
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digital transformation
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open source
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accelerator
COVID-19 and related nationwide lockdowns have resulted in businesses accelerating their digital transformation strategy and efforts by at least six years.
TwilioQuest! Defeat Legacy Systems and… plant a tree?
Mon, 9th Mar 2020
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it training
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martech
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software development
Twilio is sponsoring the planting of trees to reforest Australia for each person who completes certain challenges in its JavaScript training game.
Twilio solution aims to make unknown numbers thing of the past
Tue, 13th Aug 2019
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smartphones
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mobile apps
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twilio
Verified By Twilio positions apps to provide consumers with verified information about who is contacting them and why.
Twilio adds email to platform with acquisition
Mon, 4th Feb 2019
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open source
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cloud services
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email
By adding the email API platform SendGrid into its fold, Twilio now includes email as a channel of communication for its customers.
Twilio acquires contact centre software company Ytica to push workforce optimisation
Wed, 12th Sep 2018
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crm
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uc
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daas
Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.
Twilio launches new developer API for WhatsApp platform
Thu, 2nd Aug 2018
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crm
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cx
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martech
Twilio releases API for WhatsApp, allowing businesses to communicate with customers on the platform. WhatsApp has 1.5 billion users in 100 countries.
Twilio launches new partner program in a bid to accelerate company growth
Thu, 28th Jun 2018
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uc
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it training
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partner programmes
Twilio unveils Twilio Build, a new partner program, aiming to catalyse growth with an API-first, developer-centric approach and bolster its market presence.
Is the internet getting safer?
Fri, 18th May 2018
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microsoft
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google
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facebook
Connecting our human selves to our digital identities is hard. How does your bank know it’s really you behind the browser opening a new account?.
Twilio boosts local presence with first Aussie office
Tue, 10th Apr 2018
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uc
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twilio
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cloud communications
Twilio is ready to boost their local presence, opening a new office and appointing its first Australia country manager.
Hybrid intelligence: How to scale customer communications with bots
Wed, 22nd Nov 2017
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uc
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martech
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iot
By 2020, 85% of customer interactions with businesses will be managed through automated intelligence, according to Gartner.