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User experience (UX) stories

AI shopping boom puts checkout under pressure
Data Analytics

AI shopping boom puts checkout under pressure

Rising AI-assisted traffic is exposing checkout friction, with a 70.22% cart abandonment rate leaving merchants to fix payment bottlenecks fast.

By Risa Huang • 5 min read • Last week
Iress partners with Thoughtworks on wealth overhaul
Data Analytics

Iress partners with Thoughtworks on wealth overhaul

The programme aims to cut complexity for wealth clients as Iress modernises ageing platforms and adds AI to speed delivery and reduce costs.

By Sean Mitchell • 3 min read • Last week
Adobe launches productivity agent for Acrobat AI plans
Digital Transformation

Adobe launches productivity agent for Acrobat AI plans

Acrobat users can now turn PDFs into chat-based summaries and shareable experiences, as Adobe expands AI tools across business workflows.

By Sean Mitchell • 3 min read • Last week
HPE adds autonomous networking functions to Mist & Aruba
Firewalls

HPE adds autonomous networking functions to Mist & Aruba

Automatic remediation and capacity tuning in HPE Mist and HPE Aruba Central aim to cut outages and lighten IT teams’ workload.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Game review: MotoGP 26 (Xbox Series X)
Gaming

Game review: MotoGP 26 (Xbox Series X)

Players get more realism and a stronger career mode, but Xbox Series X owners may find MotoGP 26 feels too similar to last year’s release.

By Damian Seeto • 5 min read • Last week
Testlio names Darin Brown Chief Technology and Product Officer
DevOps

Testlio names Darin Brown Chief Technology and Product Officer

The hire comes as companies face mounting pressure to validate AI features and core software before release, boosting demand for Testlio's services.

By Sofiah Nichole Salivio • 3 min read • Last week
The 70% problem: Why checkout is still where eCommerce goes to die
Digital Transformation

The 70% problem: Why checkout is still where eCommerce goes to die

Merchants could win back lost sales as tokenised checkout trims friction, reduces card-not-present fraud and keeps payment data in bank rails.

By Suzana Kordumova • 3 min read • Last week
TechDay unveils major redesign across global network
Marketing Technologies

TechDay unveils major redesign across global network

The overhaul aims to help readers find regional tech coverage more easily as AI and search reshape how news is discovered.

By Mark Tarre • 2 min read • Last week
Homhero names ex-Shopify executive Wilkowski as CTO in ANZ
Hyperscale

Homhero names ex-Shopify executive Wilkowski as CTO in ANZ

Homhero’s expansion across Australia and New Zealand will hinge on new technical leadership as it seeks to keep its platform stable for thousands of listings.

By Mark Tarre • 3 min read • Last week

Stories from Other Regions

User experience (UX) stories

Webjet launches ChatGPT app for flight & hotel searches
Digital Transformation

Webjet launches ChatGPT app for flight & hotel searches

Travellers can now compare fares and rooms inside ChatGPT, as Webjet seeks to keep bookings from shifting to AI search tools.

By Mark Tarre • 3 min read • Today
Villagehood launches app to connect Australian mums
Marketing Technologies

Villagehood launches app to connect Australian mums

Villagehood has unveiled a community app aimed at helping Australian mothers arrange local meet-ups, after more than 100 attended its Sydney launch.

By Sean Mitchell • 3 min read • Today
What AI tools did the CRA use in the 2025 tax season?
Unified Communications

What AI tools did the CRA use in the 2025 tax season?

More than 6.5 million calls strained the Canada Revenue Agency this tax season as its chatbot answered 657,000 tax questions online.

By Jake MacAndrew • 3 min read • Last week
World Password Day warnings urge shift to passkeys
Data Protection

World Password Day warnings urge shift to passkeys

Businesses are being urged to replace password-only logins as stolen credentials still feature in 22% of confirmed breaches.

By Mark Tarre • 7 min read • Last week
CX is an outcome of the network beneath it
Unified Communications

CX is an outcome of the network beneath it

Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.

By Richard Hall • 5 min read • Last week
Corporate lunches shape client trust, says psychologist
Customer Experience

Corporate lunches shape client trust, says psychologist

Poorly handled lunches can lose deals, as a psychologist says clients judge hosts on venue, manners and how they read the room.

By Sofiah Nichole Salivio • 5 min read • Last week
KERV.ai launches Moment Match Engine for video ads
Customer Experience

KERV.ai launches Moment Match Engine for video ads

Advertisers could gain better timing and higher engagement as KERV.ai links scene-level cues in video to shopping prompts.

By Sofiah Nichole Salivio • 4 min read • Last week
Visa expands AI payments testing to Canadian issuers
Data Protection

Visa expands AI payments testing to Canadian issuers

Canadian banks will test how AI agents can initiate card payments as Visa prepares issuers for new controls over consent, fraud and liability.

By Karen Joy Bacudo • 4 min read • Last week
Adrenalen Edge launches SportEdge for venue screens
Digital Signage

Adrenalen Edge launches SportEdge for venue screens

The new system aims to cut manual screen scheduling and help venues link live sport with promotions across multiple sites.

By Joseph Gabriel Lagonsin • 4 min read • Last week