Story image

Samsung hits back, kind of, against big brother claims

10 Feb 2015

Samsung has responded to concerns raised today about Samsung's Smart TV voice recognition feature and a clause in Samsung's Smart TV privacy policy, as reported on Techday this morning.

“Samsung takes its consumers’ privacy extremely seriously and at all times aims to be as transparent as possible with regard to privacy policies,” a statement from the company says.

“The claims made by tech news media that Samsung is transmitting collected voice data to a third party to ‘sell ads’ and that users' conversations are recorded without their knowledge are completely groundless,” Samsung states.

“Firstly, it’s important to note that a Samsung Smart TV user is given a choice to activate or deactivate the voice recognition.

“Secondly, users can easily recognise if the voice recognition feature is activated because a microphone icon appears on the screen when consumers enable the voice recognition capability.

“Thirdly, voice recognition is enabled only when users agree to the separate Samsung Privacy Policy and Terms of Use regarding this function when initially setting up the TV.”

The company says if a consumer consents and uses the voice recognition feature, voice data is ‘only given to a third party voice-to-text conversion provider during a requested voice command search’.

It claims data is not sent to a third party during simple TV control commands such as ‘channel up’ or ‘channel down’. At that time, the voice data is sent to a server, which searches for the requested content then returns the desired content to the TV. 

“As previously stated, Samsung takes consumer privacy very seriously. Samsung employs industry-standard security safeguards and practices, including data encryption, to secure consumers’ personal information and prevent unauthorised collection or use.”

Hands-on review: The ruggedly tough CAT S61 smartphone
The driveway beckoned me, so I dropped the phone several times.  Back in the study, close examination has failed to reveal a single scratch.
This Iron Man drone wants you to fly like a superhero
Iron Man must be one of the most popular superheroes of 2019 – because this year he has been transformed into a robot, and now he’s styled as his very own drone.
HP back on board with Emirates Team NZ
HP 3D print technology will supposedly help the team innovate at speed.
Do you use the Peel Smart Remote app? Delete or update it now
Peel Smart Remote could leak your personal pictures, information, and documents to an unknown server.
How printing solutions can help save the planet
Y Soft has identified five key ways organisations can become more economical and reduce their environmental impact.
Information is power when choosing electricity plans
While 90% of respondents knew their average power bill over the summertime, more than half didn’t know their kilowatt hour (kWh) price, or their monthly usage amount. 
A quick look at Haier & LG's take on the smart home revolution
Haier is going all-in on the smart home revolution – and it believes your home should be smart all the way from the laundry to the bedroom.
An 8K TV for $80,000? Samsung has you covered
8K televisions have landed in New Zealand, but they come with eye-watering price tags of up to $80,000.