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Flexera appoints Steve Shaw as Australia, New Zealand country manager
Digital Transformation

Flexera appoints Steve Shaw as Australia, New Zealand country manager

Flexera expands in APAC & promotes Steve Shaw to ANZ country manager. Shaw will oversee growth in direct & channel sales of Flexera One.

By Zach Thompson • 1 min read • Tue, 26th Apr 2022
Avaya and Alcatel-Lucent Enterprise form strategic partnership
Unified Communications

Avaya and Alcatel-Lucent Enterprise form strategic partnership

Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.

By Ryan Morris-Reade • 3 min read • Thu, 31st Mar 2022
Five ways to deliver the total experience to customers
Customer Relationship Management

Five ways to deliver the total experience to customers

It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?.

By Dustin Laidsaar • 5 min read • Thu, 24th Mar 2022
Sekuro appoints Trent Jerome as Sales Director
Cisco

Sekuro appoints Trent Jerome as Sales Director

Cybersecurity startup Sekuro appoints Trent Jerome as CFO and Jeff Sheard as sales director, with Noel Allnut promoted to managing director.

By Zach Thompson • 1 min read • Fri, 18th Mar 2022
Avaya creates global ecosystem of partners, developers and customers
Customer Relationship Management

Avaya creates global ecosystem of partners, developers and customers

Avaya launches Avaya Experience Builders, a new ecosystem to help enterprises build better experiences for employees and customers.

By Catherine Knowles • 3 min read • Wed, 20th Oct 2021
People are a demanding bunch: how to service the customer that wants everything
Customer Relationship Management

People are a demanding bunch: how to service the customer that wants everything

The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we're all everything customers.

By Anthony Brown • 5 min read • Fri, 30th Jul 2021
Avaya spruces up Spaces collaboration platform
Unified Communications

Avaya spruces up Spaces collaboration platform

The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.

By Staff Writer • 3 min read • Wed, 24th Mar 2021
Avaya contact centre expertise wins three awards
Customer Relationship Management

Avaya contact centre expertise wins three awards

Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.

By Staff Writer • 2 min read • Mon, 18th Jan 2021
Avaya brings AWS AI, machine learning intelligence to OneCloud CCaaS
Unified Communications

Avaya brings AWS AI, machine learning intelligence to OneCloud CCaaS

Avaya teams up with Amazon Web Services to expand its AI-powered customer experience capabilities for Avaya OneCloud CCaaS customers.

By Shannon Williams • 3 min read • Thu, 14th Jan 2021
Avaya revamps Vantage all-in-one meeting solution
Unified Communications

Avaya revamps Vantage all-in-one meeting solution

Includes a built-in conferencing camera, wide band audio and four microphones, enabling collaboration without requiring the use of a laptop.

By Staff Writer • 3 min read • Tue, 10th Nov 2020
Avaya turns to NVIDIA AI to enhance video communication platform
Unified Communications

Avaya turns to NVIDIA AI to enhance video communication platform

Avaya's cloud collaboration and communication suite Avaya Spaces now has an added touch of NVIDIA's cloud artificial intelligence (AI) solutions.

By Staff Writer • 2 min read • Tue, 13th Oct 2020
Avaya appoints new managing director for ANZ, refines channel program
Unified Communications

Avaya appoints new managing director for ANZ, refines channel program

Vatcher, a former Optus VP, will be responsible for expanding the market presence for Avaya's cloud, remote work and employee experience technologies.

By Shannon Williams • 3 min read • Thu, 20th Aug 2020
Avaya brings Device as a Service offering to more businesses around the world
Customer Relationship Management

Avaya brings Device as a Service offering to more businesses around the world

Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.

By Catherine Knowles • 2 min read • Mon, 13th Jul 2020
CommsPlus signs on as Master Agent for Avaya Cloud Office
Avaya

CommsPlus signs on as Master Agent for Avaya Cloud Office

CommsPlus Distribution has been named Master Agent for Avaya Cloud Office, targeting the cloud comms market across Australia and New Zealand.

By Staff Writer • 2 min read • Mon, 22nd Jun 2020
New East Asia and Pacific vice president named for Avaya
Unified Communications

New East Asia and Pacific vice president named for Avaya

Sami Ammous has been named as the new vice president for Avaya's East Asia and Pacific business, including Australia and New Zealand.

By Shannon Williams • 2 min read • Thu, 21st May 2020
Avaya recognised for UC excellence by TMC
Customer Relationship Management

Avaya recognised for UC excellence by TMC

Avaya's OneCloud ReadyNow has won the Unified Communications Excellence Award from TMC, honouring its innovative private cloud solutions for enterprises in ANZ.

By Staff Writer • 3 min read • Tue, 21st Apr 2020
In times of crisis, collaboration is critical
Unified Communications

In times of crisis, collaboration is critical

As COVID-19 disrupts global society, Australian education and non-profits rely on free online collaboration tools to maintain critical services.

By Jeremy Paton • 4 min read • Mon, 23rd Mar 2020
Avaya brings Google Cloud AI capabilities to ANZ contact centres
Customer Relationship Management

Avaya brings Google Cloud AI capabilities to ANZ contact centres

Avaya partners with Google Cloud to infuse AI into contact centres across Australia and New Zealand, enhancing CX with cutting-edge automation and analytics.

By Catherine Knowles • 3 min read • Thu, 20th Feb 2020

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