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Interview: Avaya's ANZ managing director on regional growth factors
Customer Relationship Management

Interview: Avaya's ANZ managing director on regional growth factors

Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it's important to the Avaya business as a whole.

By Kai Ping Lew • 3 min read • Thu, 30th Jan 2020
Avaya launches private cloud solution for ASEAN enterprises
Unified Communications

Avaya launches private cloud solution for ASEAN enterprises

Avaya unveils Avaya ReadyNow, a private cloud solution aimed at ASEAN enterprises to streamline UC and CC operations while meeting stringent regulatory demands.

By Catherine Knowles • 3 min read • Mon, 27th Jan 2020
Interview: Avaya seeks to improve employee experience with unified workspace
Unified Communications

Interview: Avaya seeks to improve employee experience with unified workspace

TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.

By Kai Ping Lew • 4 min read • Tue, 14th Jan 2020
CCNA named top Avaya Australian services provider
Partner Programmes

CCNA named top Avaya Australian services provider

Australian services provider CCNA has been named Avaya's Team Engagement Partner of the Year for the Asia Pacific region.

By Shannon Williams • 3 min read • Thu, 14th Nov 2019
Avaya launches UC and CC subscription program
Software-as-a-Service

Avaya launches UC and CC subscription program

Avaya IX Subscription gives customers the flexibility to scale consumption of Avaya's contact center and unified communications solutions based on their needs.

By Kai Ping Lew • 2 min read • Wed, 9th Oct 2019
Avaya previews new capabilities in UC portfolio
Gaming

Avaya previews new capabilities in UC portfolio

Avaya introduces Avaya IX Onespace, enhancing its UC portfolio with a unified, intelligent workspace aimed at boosting enterprise productivity and efficiency.

By Kai Ping Lew • 3 min read • Tue, 8th Oct 2019
Batelco and Avaya bring cloud solutions to Bahrain's SMBs
Unified Communications

Batelco and Avaya bring cloud solutions to Bahrain's SMBs

The regional telecoms operator will offer Avaya Contact Centre and Unified Communications solutions in the cloud with Avaya IP Office PoweredBy.

By Kai Ping Lew • 3 min read • Mon, 7th Oct 2019
RingCentral pays in stock to work on solutions with Avaya
Unified Communications

RingCentral pays in stock to work on solutions with Avaya

RingCentral to become exclusive provider of Unified Communications as a Service solutions to Avaya with new strategic partnership.

By Ben Moore • 3 min read • Mon, 7th Oct 2019
Avaya co-builds specialised communications platform with nonprofit organisation
Fleet Management

Avaya co-builds specialised communications platform with nonprofit organisation

The new platform helps make remote learning and virtual classrooms a reality and helps to enable high-quality video collaboration between staff and parents.

By Kai Ping Lew • 2 min read • Mon, 7th Oct 2019
Avaya makes contact-centre-as-a-service solution available on Azure
Software-as-a-Service

Avaya makes contact-centre-as-a-service solution available on Azure

The service will launch in the first half of 2020, initially covering the Gulf Cooperation Council (GCC) Countries before general worldwide availability.

By Kai Ping Lew • 2 min read • Mon, 7th Oct 2019
Avaya to showcase latest AI-powered applications at GITEX 2019
Unified Communications

Avaya to showcase latest AI-powered applications at GITEX 2019

Avaya will unveil their latest AI-powered applications, highlighting cutting-edge advancements in AI and collaboration tech, at GITEX Technology Week 2019.

By Staff Writer • 4 min read • Tue, 3rd Sep 2019
Aussie organisations lack understanding of AI, report finds
Unified Communications

Aussie organisations lack understanding of AI, report finds

Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.

By Shannon Williams • 3 min read • Thu, 29th Aug 2019
Security risks of neglecting the workforce experience – Avaya
Avaya

Security risks of neglecting the workforce experience – Avaya

Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.

By Doug Richards • 3 min read • Fri, 28th Jun 2019
Avaya launches containerised UCaaS solution with Kubernetes
Virtualisation

Avaya launches containerised UCaaS solution with Kubernetes

Avaya unveils a cloud-native UCaaS solution on Google Cloud with Kubernetes, empowering partners to offer scalable, just-in-time communications to SMBs.

By Ben Moore • 2 min read • Thu, 30th May 2019
Avaya partners with Standard Chartered to deliver CX transformation
Unified Communications

Avaya partners with Standard Chartered to deliver CX transformation

Avaya and Standard Chartered partner to enhance customer experience through a multi-year transformation project.

By Staff Writer • 2 min read • Wed, 24th Apr 2019
Avaya extends AI integration with Google Cloud
Unified Communications

Avaya extends AI integration with Google Cloud

Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.

By Staff Writer • 2 min read • Mon, 15th Apr 2019
Avaya and Nuance to deliver an AI-enhanced customer experience
Unified Communications

Avaya and Nuance to deliver an AI-enhanced customer experience

Avaya integrates conversational interfaces into its contact center solutions, improving self-service automation capabilities and customer experience.

By Staff Writer • 2 min read • Tue, 2nd Apr 2019
Avaya expands integration with Google Cloud AI
Customer Relationship Management

Avaya expands integration with Google Cloud AI

This includes embedding Google's machine learning within conversation services for the contact centre, enabling integration of AI capabilities.

By Ben Moore • 4 min read • Thu, 21st Mar 2019
8x8 appoints ANZ channel senior manager
Unified Communications

8x8 appoints ANZ channel senior manager

8x8 has appointed Steve Shaw as senior channel manager for ANZ, aiming to enhance regional partner collaborations and bolster cloud communications growth.

By Ben Moore • 2 min read • Wed, 23rd Jan 2019