Avaya Stories - Page 4

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Unified Communications

Avaya introduces private cloud delivery of its UCaaS solution

Avaya launches OneCloud ReadyNow, easing enterprise shift to cloud UCaaS/CCaaS with customised private solutions.

By Staff Writer • 2 min read • Wed, 23rd Jan 2019

Customer Relationship Management

What AI should look like in the consumer-directed economy

Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.

By Peter Chidiac • 4 min read • Mon, 21st Jan 2019

Unified Communications

Avaya expands AI offerings with new partnerships

The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.

By Ben Moore • 3 min read • Thu, 17th Jan 2019

Customer Relationship Management

Avaya and Unisys partner to bring cloud-based UC to Aussie Govt

Avaya and Unisys team up to provide the Australian government and key sectors with AI-driven, secure cloud-based unified communications solutions.

By Jacques-Pierre (JP) Dumas • 2 min read • Wed, 22nd Aug 2018

Unified Communications

Avaya's BI solution wins gold with blockchain integration

The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers.

By Ben Moore • 2 min read • Mon, 30th Jul 2018

Unified Communications

Avaya adds enterprise-level UC capabilities to SMB solution

Avaya enhances IP Office with enterprise-level capabilities, integrating Avaya Equinox, call recording, and flexible cloud options for SMBs.

By Ben Moore • 2 min read • Thu, 31st May 2018

Customer Relationship Management

Avaya named Leader in Contact Centre Infrastructure Magic Quadrant

Avaya has been recognized as a Leader in the 2018 Gartner Magic Quadrant for Contact Centre Infrastructure for the 17th time.

By Ben Moore • 3 min read • Fri, 25th May 2018

Digital Transformation

APAC enterprises world leaders in digital disruption

By implementing new digital technologies and business models, APAC enterprises are world leaders in digital disruption.

By Julia Gabel • 2 min read • Fri, 27th Apr 2018

Unified Communications

Avaya launches UC and CC cloud solution in New Zealand

Avaya, partnering with Pyrios, unveils its 'Powered by Avaya' cloud solution in NZ, aiming to equip midmarket firms with flexible UC and CC capabilities.

By Kai Ping Lew • 3 min read • Mon, 26th Mar 2018

Unified Communications

Avaya brings AI on board with acquisition of Spoken Communications

Avaya has closed its acquisition of Spoken Communications, boosting its cloud-based solutions and customer experience management.

By Ben Moore • 2 min read • Thu, 15th Mar 2018

Unified Communications

Kiwi company takes UC security to a multi-billion dollar toll fraud problem

A local Auckland company is vowing to put a dent in the billions of dollars lost to toll fraud across unified communications (UC) networks.

By Sara Barker • 2 min read • Wed, 31st Jan 2018

Customer Relationship Management

Bye bye bankruptcy: Avaya acquires contact centre as a service provider

It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.

By Ashton Young • 3 min read • Wed, 31st Jan 2018

Unified Communications

'The Court' gives green light to Avaya's restructuring plan

After a year under bankruptcy watch, Avaya's restructuring plan gets court approval, positioning it for a strong comeback with significant debt reduction.

By Ben Moore • 2 min read • Thu, 30th Nov 2017

Customer Relationship Management

Avaya expands Edge channel program to empower partners

In light of growing demand, Avaya has expanded its channel program to enable partners to offer UCaaS and CCaS.

By Ashton Young • 2 min read • Fri, 3rd Nov 2017

Unified Communications

Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications

The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.

By Kai Ping Lew • 3 min read • Thu, 2nd Nov 2017

Unified Communications

Avaya's midmarket platform surpasses 600,000 users

Avaya has hit a new milestone for its IP Office Platform after surpassing 600,000 systems issued to businesses and organisations around the world.

By Ashton Young • 2 min read • Tue, 3rd Oct 2017

Unified Communications

Avaya's partners to exclusively distribute new meetings platform

The service aims to bring participants together from around the globe, across different systems and devices without investments in new infrastructure.

By Patrick Martlew • 2 min read • Fri, 15th Sep 2017