COVID-19 news stories
Leveraging technology in contact centres to reduce attrition rates
Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.
Identity and Access Management
The post-pandemic workforce requires secure IAM capabilities
HID Global discusses what identity and access management means for organisations in today's convoluted digital world.
Digital transformation increasing business complexities
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
The impact of COVID-19 on healthcare environments and care delivery
The COVID-19 pandemic has revolutionised the healthcare industry while overcoming staff shortages, social distancing requirements, and lockdowns.
Unlocking the next digital frontier for educational institutions
Understanding where to invest in technology can be challenging for education institutions, especially after the COVID-19 disruptions.
Is video technology the future of retail?
The way we hunt for and buy products has forever changed with innovative technology designed to take customers from their initial curiosity through to purchase
Companies rushing to secure print infrastructure
As the pandemic prioritised communication channels and the shift to remote work, IT departments fell behind in updating the security of print and IT infrastructure.
Hubs report finds 3D printing market to triple by 2026
Hubs says it's annual 3D Printing Trend Report finds the market will hit $44.5 billion by 2026, based on a 24% compound growth.
APAC spending on telecom services grew by $11 billion - IDC
The IDC says spending on telecommunications and pay-TV services in APAC jumped from $494 billion to $505 billion last year, following global trends.
Shopping for cyber insurance? Six questions to ask before calling the insurer
The cyber threat landscape has always been worrisome, but today these concerns are heightened given an anticipated uptick in cyber-attacks from bad actors.
Achieving sustainability with better information management
As organisations look to meet requirements around environmental, social and governance aspects, they see increased demands on their internal processes.
IT service teams still struggling two years into pandemic
“The survey clearly reveals that traditional IT needs to transform itself in the post-pandemic world to cater to the new realities in the workplace."
COVID-19 causes biosensor market to triple in two years
Technology research company IDTechEx has found COVID-19, especially testing capabilities, drove the point-of-care biosensors industry to dramatically expand.
57% APAC respondents say CX a top investment priority
Fifty-seven percent of executives in APAC countries report they have a strategy to improve customer experience.
Organisations changing the way they fund technology
Having the right technology has become mission-critical for organisations of all sizes in the digital economy.
Insurable or not insurable? The new questions surrounding cyber risk insurance
The increasing question organisations face with cyber risk insurance is no longer ‘should we purchase’, but ‘can we get it?’
Pandemic accelerates adoption but widens digital divide
1 in 10 Australians are digitally excluded, and it's estimated 1 in 5 New Zealanders struggle to engage in the digital world, an industry panel hears.
90% of Australian companies fear competitive displacement
Kong's new report highlights a modern tech stack's vital role in enabling business innovation and world-class digital experiences.
Covid-19 and cybersecurity: Technology and risk in Aotearoa
As New Zealand adapts to living with Covid-19, they are also having to deal with an increasing number of life-altering technologies, all of which have a substantial risk of creating cybersecurity issues for the public.
Massive resurgence in cyberthreats following COVID - report
There has been a massive resurgence in cyberthreats across multiple categories following pandemic-induced declines in 2020.
Three tech tips to thrive in a remote work future
Whether for better or for worse, remote work is here to stay. The battle continues as countries grapple with uneven vaccination rates and new coronavirus variants.
Customer expectations on brands in a post-pandemic world
Five key trends shaping the state of relationship marketing in the year ahead according to consumer preferences.
Demand for business financing grows as businesses restock
Australian small businesses, much like businesses everywhere else in the world, have been struggling since the beginning of the pandemic.
Payment disruptions in digital banking - Entrust report
With the transformation of banking and payments is accelerating, the industry has caught disruption from many angles due to web trends and the global pandemic.