Customer Satisfaction stories
TCS ranked 45th most valuable brand globally, valued at USD $57.3bn
Yesterday
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digital transformation
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ai
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cleantech
Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.
Zyxel Networks achieves top customer ratings for firewall & VPNs
Yesterday
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firewalls
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vpns
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network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
Deliverect unveils AI platform to reduce refund fraud in eateries
Yesterday
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digital transformation
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ai
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digitisation
Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google’s Gemini models and Vertex AI technology.
New report shows AI adoption rising in localisation workflows
Yesterday
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cx
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martech
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ai
A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.
Half of AI projects falter as enterprises struggle with data readiness
2 days ago
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ai
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data infrastructure
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data governance
Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.
ANZ firms boost AI investment to future-proof supply chains
2 days ago
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robots
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data analytics
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digital transformation
Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.
SOTI launches dashboards to optimise Australian retail tech use
3 days ago
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mdm
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cx
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martech
SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.
AI & unified platforms shape the future of self-service
Last week
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cx
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martech
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digital entertainment
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
NICE & ServiceNow partner on AI to unify customer service
Last week
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
AppSignal secures $22 million to drive US & EU growth
Last week
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apm
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software development
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software engineering
AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.
Human customer service drives loyalty & up to GBP £100 spend
Last week
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Last month
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
GoTo Connect AI Receptionist helps firms cut costs & grow
Last month
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uc
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cx
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martech
The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.
Calabrio boosts contact centres with over 70 new AI features
Last month
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data analytics
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cx
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martech
Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.
Gartner names Apromore a leader in 2025 process mining report
Last month
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data analytics
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ai
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bi
Melbourne's Apromore leads Gartner's 2025 Magic Quadrant for Process Mining Platforms, ranked among the top three global vendors for the third year running.
Tariff uncertainty doesn’t have to stall your international sales
Last month
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supply chain & logistics
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ecommerce
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global expansion
Australian retailers urged to future-proof supply chains and embrace tech as US tariffs create uncertainty, with 66% prioritising global expansion despite rising costs.
Ardoq names Brian Zeman Chief Revenue Officer for growth
Last month
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saas
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gaming
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digital transformation
Ardoq appoints Brian Zeman as Chief Revenue Officer to drive global growth, focusing on expansion in the Americas and enhancing enterprise architecture solutions.
HiQi & Ecommpay boost app payments in Portugal & Spain
Last month
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fintech
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payment technologies
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mastercard
HiQi partners with Ecommpay to enhance app payments in Portugal and Spain, enabling faster, compliant top-ups with diverse payment options.
Exclusive: DBS bets on AI to scale customer-centric banking
Last month
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data analytics
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digital transformation
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fintech
DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.
Ketan Tailor appointed as Barracuda's Chief Customer Officer
Last month
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firewalls
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data protection
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network security
Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.