Customer Satisfaction stories - Page 2

Australian and New Zealand organisations are surpassing global counterparts in generative AI investments, yet face rising staffing costs and data challenges.

Personalshop has adopted Ultimo enterprise asset management software at its logistics centre in Polling, Austria, enhancing operational efficiency and planning.

Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.

SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

Neo Space Group has formed a strategic partnership with G&S SatCom to enhance its in-flight connectivity services through real-time monitoring.

DriveSavers has launched its data recovery services in Australia, offering a risk-free evaluation and access to over 40 years of expertise in data recovery.

Tata Consultancy Services has partnered with the Schneider Electric Marathon de Paris as its Official AI & Technology Partner for the next three years.

Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

BillingPlatform has unveiled BP Pay, a new payment processing solution designed to streamline billing, invoicing, and payments for businesses.

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

Sciative Solutions has unveiled an Employee Stock Ownership Plan for its leadership team, aimed at promoting growth and operational efficiency.

UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.

The way we search online has transformed significantly, yet websites remain largely unchanged, leading to frustrations for modern users seeking intuitive experiences.

Try With Mirra launches a Try Before You Buy service, allowing Australian customers to sample luxury eyewear at home to boost online shopping confidence.

nib Group has appointed Amazon Web Services as its cloud provider for generative AI, enhancing operations and customer service through AI innovations.