Customer Satisfaction stories - Page 5

Fusion5 is a global finalist for the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognised for rapid AI-driven customer service solutions.

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

ST Engineering iDirect launches an AI-powered platform to predict and fix satellite network issues, enhancing reliability and cutting operational costs for operators.

Digital.ai's 18th State of Agile Report reveals AI is now central to software delivery, driving a new era of autonomous Agile practices globally.

Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.

Media firms lose up to USD $2 million per hour during digital outages, with events lasting about 40 minutes impacting revenue and subscriber loyalty.

Boomi has been named an Exemplary Vendor in ISG's 2025 guides, topping data integration and master data management categories for enterprise solutions.

CyberArk has been named a Leader for the seventh year in a row in Gartner's Magic Quadrant for Privileged Access Management, highlighting its future-ready solutions.

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

JAVLN appoints three senior leaders to boost AI innovation and accelerate expansion across Australia and New Zealand's insurance software markets.

Infor launches AI-driven suite to automate industry workflows, enhancing process efficiency across sectors like manufacturing and healthcare using AWS technology.

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

KnowBe4 retains its top spot in the G2 Grid Fall 2025 Report, leading in Security Awareness Training and Incident Response for multiple years.