Customer Satisfaction stories - Page 6
Customer Science launches AI tool to boost contact centre accuracy
Mon, 22nd Sep 2025
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uc
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risk & compliance
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ai
Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.
AI transforms software testing, but expertise & oversight lag
Fri, 19th Sep 2025
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devops
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cx
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martech
AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.
Samsung expands remote appliance service to 122 countries worldwide
Wed, 17th Sep 2025
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cx
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martech
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smart home
Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.
Pure Storage named Leader in 2025 Gartner Magic Quadrant again
Tue, 9th Sep 2025
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storage
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data protection
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hybrid cloud
Pure Storage has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms for the twelfth year running.
How AI sentiment reveals what customers think before they say it
Fri, 29th Aug 2025
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uc
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devops
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cx
AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.
Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025
Thu, 28th Aug 2025
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data analytics
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cx
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martech
Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.
Seventy-two percent of New Zealanders say brands break promises
Wed, 20th Aug 2025
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cx
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martech
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partner programmes
A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.
NiCE, Salesforce deepen AI partnership for unified service
Wed, 13th Aug 2025
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crm
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uc
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cx
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
Granicus debuts Service Cloud to boost council digital services
Wed, 13th Aug 2025
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digital transformation
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cx
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martech
Granicus has launched its Service Cloud platform in Australia and New Zealand to help councils enhance digital services and boost community engagement.
Siemens named PLM leader for discrete manufacturing by Forrester
Fri, 8th Aug 2025
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manufacturing
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productivity
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leadership
Siemens is named a leader in Product Lifecycle Management for discrete manufacturing by Forrester, with Teamcenter software praised as a customer favourite.
Omnissa expands leadership team to drive partner led growth
Fri, 8th Aug 2025
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cx
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martech
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partner programmes
Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.
Amplitude named leader in digital analytics by Forrester report
Thu, 7th Aug 2025
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data analytics
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cx
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martech
Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.
Arctic Wolf grows channel network 140 percent in Australia, NZ
Wed, 6th Aug 2025
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cx
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martech
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risk & compliance
Arctic Wolf has boosted its channel network in Australia and New Zealand by 140%, driven by its AI-powered Aurora Platform and new security offerings.
One NZ & Advantai Group partner to boost branded mobile services
Thu, 31st Jul 2025
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network infrastructure
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digital transformation
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cx
One NZ and Advantai Group partner exclusively to help NZ brands launch branded mobile services faster and cheaper using One NZ's award-winning network.
Chervon partners with Blue Yonder to transform global supply chain
Thu, 24th Jul 2025
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digital transformation
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supply chain
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clean technologies
Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.
Circuitwise expands in New Zealand with Assembly Specialists deal
Fri, 18th Jul 2025
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physical security
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supply chain
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business continuity
Circuitwise Group is set to expand in New Zealand by acquiring Christchurch-based Assembly Specialists, its second acquisition in the country this year.
Closing the gap in enterprise AI with process intelligence
Tue, 15th Jul 2025
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ai security
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genai
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llms
Process Intelligence is bridging the gap in enterprise AI by providing operational context, boosting automation and transforming businesses globally.
Aryaka wins global SASE award & G2 leader for customer focus
Thu, 10th Jul 2025
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firewalls
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network infrastructure
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digital transformation
Aryaka earns Frost & Sullivan's 2025 Global SASE Leadership Award and tops G2's SASE and SD-WAN grid for customer satisfaction and ease of use.
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Fri, 4th Jul 2025
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uc
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digital transformation
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cx
NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.
TeamViewer launches AI-powered tools to boost IT support speed
Thu, 3rd Jul 2025
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digital transformation
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ai
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ar, vr & metaverse
TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.